Hi there! Sorry to hear that Vita Mahjong stopped working on your MacBook Air 2024 after the update. Could you describe more about what happens when you try to open the app? For example, do you see any error messages, does it crash immediately, or does it freeze?

In the meantime, here’s a simple set of steps we can try to get the app working again:

1. Restart your MacBook Air: Sometimes a simple reboot clears temporary glitches after an update.

2. Force quit the app if it's stuck: Press Command + Option + Escape to open the Force Quit Applications window, select Vita Mahjong if it appears, and click Force Quit.

3. Check for another update: Sometimes developers release quick fixes following updates. Go to the App Store, check the Updates tab, and see if there’s another version available.

4. Clear the app’s cache or preferences: For macOS apps, sometimes corrupted cache files cause issues. To do this:
- Open Finder, then from the menu bar select Go > Go to Folder.
- Type ~/Library/Containers/ and press Enter.
- Look for a folder related to Vita Mahjong (might include the developer's name).
- You can move or rename this folder to reset the app data (this may remove game progress if it’s stored locally, so consider if that matters).

5. Reinstall the app: If the above steps don’t work, try uninstalling Vita Mahjong and then reinstalling it from the Mac App Store.

If these basic fixes don’t resolve the problem, let me know exactly what happens when you open the app, and if there are any error codes or messages. There are some known bugs after the recent update that the developers are actively fixing, so further steps might involve waiting for patches or contacting Vita Mahjong support directly1 .

Would you like me to guide you through any of these steps?

Each time I tried to open it wouldn't open, showing the reason for the problem in terms of computer language which I don't understand, and that was meant to be sent to Apple.I then decided to uninstall it and reinstall. That was also unsuccessful.

Thanks for sharing that detail. Since you’ve already tried uninstalling and reinstalling but Vita Mahjong still won’t open on your MacBook Air, and it shows that technical error message directing you to Apple, it suggests the issue might be deeper—possibly related to how the app interacts with your macOS version (10.15.7 Catalina) or permissions.

Let’s try a few more focused steps:

1. Check for macOS Compatibility: Sometimes after updates, apps may require a newer macOS version. Could you check Vita Mahjong’s system requirements on the App Store to ensure 10.15.7 is still supported?

2. Remove residual app data: Uninstalling sometimes leaves behind preference or cache files that cause trouble. On your Mac:
- Open Finder, hit Shift + Command + G to open “Go to Folder.”
- Type ~/Library/ and press Enter.
- Then check these folders for any Vita Mahjong files and delete them:
- ~/Library/Application Support/
- ~/Library/Preferences/
- ~/Library/Caches/
Remove any Vita Mahjong-related folders or files you find.

3. Check macOS Security & Privacy settings: It might be a permissions or security setting blocking the app.
- Go to  Apple menu > System Preferences > Security & Privacy.
- In the Privacy tab, check “Files and Folders” and “Accessibility” sections to see if Vita Mahjong has necessary permissions.

4. Run the app from Console logs: To get more detail:
- Open Console app (found in Applications > Utilities).
- Clear the logs.
- Then try opening Vita Mahjong.
- Watch Console for crash or error messages linked to the app.
Sharing those exact messages could help identify the problem.
<br5. Create a new user account: Sometimes, user-specific settings cause conflicts.
- Go to System Preferences > Users & Groups.
- Add a new user account.
- Log into that new account and try installing/opening Vita Mahjong there.
<brIf the app still crashes after these steps, there may be a bug with the latest update on your macOS version. In that case, contacting Vita Mahjong support directly via [email protected] with your error details might be best.
<brWould you like me to guide you step-by-step through any of these? Or do you have any error messages from the app or Console to share?