Hi there! I see you’re having trouble logging into the Simon’s Cat app on your iPad. Just to make sure I get the full picture—is the issue that the app doesn’t accept your login credentials, does it freeze, crash, or maybe give you an error message when you try to log in? Also, have you tried any troubleshooting steps so far, like restarting the app or the device?

Once I understand more, I can guide you through the best steps to get you back in smoothly.

Tried to log in to Simon’s Cat on iPad. App had been working fine - including the day of the crash. I have a good internet connection because everything is fine. I’ve reinstalled the app several times.I’ve turned the iPad off and back on several times. Nothing.

Thanks for those details! Since you’ve reinstalled the app and restarted your iPad but still can't log in, let’s try a few more focused steps to address this login crash issue with Simon’s Cat on your iPad running OS X 10.15.7:

1. Check for App Updates:
Sometimes crashes happen if the app version is outdated. Open the App Store and go to the Updates tab to see if there's a newer version of Simon’s Cat available. Install any updates and try logging in again.

2. Check iPadOS Version:
You mentioned your OS X version which is for Macs. For your iPad, make sure it is running the latest iPadOS version supported by your device. On your iPad, go to Settings > General > Software Update and install any available updates. Updated OS can fix bugs related to app crashes.

3. Clear Temporary Data (if possible):
Since iPad apps don’t have a straightforward cache clearing option, reinstalling usually is the go-to solution. But if you have any cloud save or login data connected (like Game Center or the Apple ID), log out from those in Settings and log back in, then try the app again.

4. Check Network Settings:
Even if the internet works for other things, there could be restrictions causing login issues:
- Go to Settings > Wi-Fi, tap the info icon next to your Wi-Fi and select Renew Lease.
- If you’re using VPN or any security app, try disabling it temporarily.

5. Look for Known Issues with the App:
I’ve seen some reports that Simon’s Cat apps crash or fail to login even with a good internet connection. Sometimes, you need to open the app once while connected to Wi-Fi before toggling Wi-Fi off and continuing to play. Also, verify if the servers might be down temporarily (rare but possible).

If after trying these you still face the issue, it might be an app-specific bug or server-side problem. In that case, contacting the developers at [email protected] or [email protected] could provide direct fixes or updates.

Would you like me to walk you through any of these steps in detail? Let me know which one you'd prefer to start with!

I’ve already done everything suggested. Simon’s Cat runs fine on my Mac desktop

Thanks for sharing that the app works fine on your Mac desktop but not on your iPad even after trying all those troubleshooting steps. That’s helpful to know because it suggests the issue is specifically with the iPad app or its environment rather than your account or server problems.

Since you’re asking about Simon’s Cat app troubleshooting on Mac, here’s some info that might also help us pinpoint differences or solutions:

- The Mac version of Simon’s Cat seems to run smoothly with its current updates, commonly through Apple Arcade or the App Store. If the Mac app is unaffected, it’s unlikely to be a server login issue1.
- Some users report pointer or touch input issues on Apple devices with Simon’s Cat, especially on iPhones and iPads, which might cause crashes or login problems, but these don't generally affect Macs the same way2.
- There are known reports on Apple forums about Simon’s Cat crashing on iOS devices right after login, with app reinstall not fixing the problem. This suggests a possible bug in the current iOS version of the app or compatibility problem with your specific iPad model4.

Given this, I recommend contacting Simon’s Cat support directly for iPad-specific issues, especially since you’ve tried all basic and intermediate fixes:
- [email protected]
- [email protected]

They might have a patch coming or provide a workaround based on the crash logs you can share.

Meanwhile, if you want, I can help you extract and send crash logs from your iPad, which can provide developers with useful clues.

Would you like me to guide you through that? Or is there anything else you’d like to try on your iPad before reaching out to support?