Hi there! I understand that your Picture Keeper Connect app is only showing the option to charge the phone, and the other options are greyed out. Let’s try to get to the bottom of this together.

Could you tell me a bit more about your setup? For example:
- Are you connecting the Picture Keeper Connect device to your phone or to a computer?
- Is the device recognized at all when connected, or does it just charge your phone without any other interaction?
- Have you used this device successfully before, or is this the first time it’s showing this behavior?
- Are you using the Picture Keeper Connect app on your Windows 10 computer or on a phone?

Meanwhile, here are some initial steps we can try:

1. Check the USB Connection Mode on Your Device:
Sometimes when you plug in a device, it defaults to “Charge Only” instead of allowing file transfer. On your phone, you should see a notification about the USB connection when connected. Tap on it and select “File Transfer” or “MTP (Media Transfer Protocol).” This unlocks the ability to transfer files rather than just charging.

2. Restart Both Devices:
Try unplugging the Picture Keeper Connect, restart your phone and/or computer, and then reconnect it.

3. Try a Different USB Port or Cable:
Since your device connects through USB, the port or cable might be causing the limited functionality. Using a different USB port (preferably a USB 3.0 port if available) or another cable (if detachable) could help.

4. Check Permissions on Your Phone:
Some phones require granting permission for the connected device to access storage. Look for any permission pop-ups when connecting.

5. Update or Reinstall the App or Drivers:
On your Windows 10 system, if you’re using the Picture Keeper Connect app, make sure it’s updated to the latest version. If needed, uninstall and reinstall. Also, check Device Manager for any yellow warning icons next to USB controllers or external devices, which could mean driver issues.

If you could share the answers to my first questions above, I can tailor the next steps better. Let me know how this goes!