Hi there! I see you're having an issue where the Cushman Casino app is blocking your ability to use the Vita Mahjong app on your Mac running OS X 10.15.7. I'd like to help you get that sorted out.

To clarify, are both apps installed on your Mac, and are you noticing that when the Cushman Casino app is running, it prevents Vita Mahjong from opening or functioning correctly? Or does the block happen independently of whether Cushman Casino is actively running?

Once I understand a bit more about how the interference happens, I can guide you through removing or managing the Cushman Casino app if you want to uninstall it, or applying settings to allow Vita Mahjong to work smoothly.

Could you please let me know?

The Mahjong app is installed the Cushman app is not. The Cushman install screen loads when I try to use the Mahjong app.

Thanks for the extra details! So when you open the Vita Mahjong app, instead of the game starting, you see the Cushman Casino app install screen loading even though you never installed Cushman. That’s definitely unusual.

Here’s what might be happening and how we can try to fix it on your Mac (OS X 10.15.7):

1. Clear any corrupted cache or data related to Vita Mahjong:
- Quit the Vita Mahjong app completely (right-click the app icon in the Dock and choose Quit).
- Open Finder, then from the top menu bar, click Go > Go to Folder...
- Enter ~/Library/Application Support/ and look for any folders named "Vita Mahjong" or similar. Delete them if found.
- Also check ~/Library/Caches/ for the same and delete those.

2. Check if any shortcuts or links are misdirected:
- If you are opening Vita Mahjong from a shortcut or Dock icon, try opening it directly from the Applications folder to ensure it’s launching the correct app.

3. Reinstall Vita Mahjong:
- Drag the Vita Mahjong app from Applications to the Trash (you may need your admin password).
- Restart your Mac.
- Download and install the latest version of Vita Mahjong from the official source (avoid any third-party sites).

4. Check for malware or adware:
- Sometimes unwanted adware can hijack app launches and redirect to install screens like this. For Mac, you can use free tools like Malwarebytes for Mac to scan and remove any suspicious software.

5. Verify network content filtering or proxy settings:
- Sometimes network-level filters or proxies cause redirect behavior. Check System Preferences > Network > Advanced > Proxies and make sure nothing unusual is enabled.

If you’re still seeing the Cushman install screen after these steps, the issue might be more complex or a specific conflict. Let me know if you want, and I can guide you through more advanced troubleshooting or help you get support directly from our Vita Mahjong team.

Are these steps something you want to try now?

Is on a iPhone

Got it, you’re using an iPhone — thanks for clarifying! The behavior you described, where the Cushman Casino install screen shows up when opening the Vita Mahjong app, sounds like it might be caused by some kind of redirect or possibly a mix-up in the app installation.

Here’s a step-by-step approach to help you get the real Vita Mahjong app installed properly and remove any unwanted prompts:

1. Delete any existing Vita Mahjong or suspicious apps:
- On your iPhone, tap and hold the Vita Mahjong app icon (or the app that shows the Cushman install screen).
- When the icons start jiggling, tap the small “X” on the app to delete it.
- Confirm deletion.

2. Go to the official Apple App Store:
- Open the App Store app on your iPhone.
- Search for “Vita Mahjong” or go directly to this official link: Vita Mahjong on App Store

3. Download and install the authentic Vita Mahjong from the App Store:
- Tap “Get” (or the download icon) and let the app install fully.
- Once installed, open the app directly from the App Store or your home screen.

4. Avoid downloading Vita Mahjong from third-party sites or links sent via ads or messages, as these might redirect you to other apps like Cushman Casino.

5. If the unwanted install screen still appears:
- Go to Settings > Safari > Clear History and Website Data to remove any cached redirects.
- Restart your iPhone.
- Try opening Vita Mahjong again.

If these steps don’t solve the redirect issue, it could be related to a profile or VPN installed on your device that is causing the redirect. You can check by going to Settings > General > VPN & Device Management and remove any unknown profiles or VPN apps.

Would you like me to walk you through any of these steps in more detail?

Was hoping not to loose all the data

I completely understand wanting to keep your game data intact—losing progress would be a bummer! The good news is that Vita Mahjong usually has options to save and restore your progress through account syncing.

Here’s what I recommend to recover your data safely before deleting or reinstalling the app:

1. Check for In-App Save or Sync Options:
- Open the Vita Mahjong app if you still can (or after you get it running).
- Look for a Settings icon, usually represented by a gear symbol.
- Tap on options like Save, Connect, or Data Sync.
- Sign in using your linked account (Apple ID, Facebook, or Google) if you haven't yet. This helps back up your current game progress to the cloud.

2. Restore Your Data After Reinstall:
- If you have to delete and reinstall the app, when reopening, use the same account login during setup to restore your saved progress.
- This method works if you’ve previously connected your game to an account for syncing.

3. If you can’t open the app currently to sync:
- Unfortunately, local data on iPhone is tied to the app installation. Deleting the app usually removes that local data.
- You might try backing up your iPhone using iCloud or iTunes to preserve app data, but restoring that data can be complex and not guaranteed for just one app.

4. Clear Safari Cache:
Sometimes redirects may be related to cached web data—go to Settings > Safari > Clear History and Website Data and then try opening the app again.

If you want, I can walk you through the in-app syncing process or guide you through backing up your iPhone safely before attempting any deletion.

Would you like to start with checking your syncing options inside the app or need help with backing up your iPhone data?