Hi! I see that when you try to shuffle in Vita Mahjong on your Mac, the ad appears but then stays stuck on the screen, preventing any moves and forcing you to restart your computer. That definitely shouldn't be happening. Let’s see if we can get this fixed for you.

To start, could you please tell me if this happens every time you try to shuffle, or just sometimes? Also, have you tried quitting the app and reopening it before resorting to restarting your computer?

If it happens consistently, here are some steps you can try:

1. Force quit the app: On your Mac, press Command + Option + Escape, then select Vita Mahjong and click “Force Quit.” This should close the frozen ad without needing to restart your whole computer.

2. Check for app updates: Make sure the Vita Mahjong app is updated to the latest version from the App Store. An update might fix this ad bug.

3. Clear app cache or reinstall: Since macOS apps sometimes store cached ad data, try deleting and reinstalling the app. Back up any saved progress if the app supports cloud saving.

4. Internet connection: Ads sometimes get stuck due to network issues. Ensure you have a stable internet connection when watching the ads.

5. Ad blocker or VPN: If you use any ad blockers or VPNs on your Mac, try disabling them temporarily. These can interfere with ad loading and cause freezes.

If those steps don’t help, there is a community tutorial that explains fixes for ads not closing or shuffles not registering, mostly focused on mobile but some tips apply here too3 4.

Would you like me to guide you through any of these steps in detail? Let me know what you’ve already tried or observed, and we can go from there!