Hi there! Thanks for reaching out about the Floof app. I want to make sure I understand your situation correctly—when you try to enter the dog or rabbit house, or go outside in the app, your screen turns grey and stays that way for a long time. Is that right? Could you tell me if this happens every time you try, or just sometimes? Also, does the app eventually load after the grey screen, or does it stay grey indefinitely?

This will help me narrow down the issue and guide you better. Meanwhile, here are some initial things we can check on your Mac running OS X 10.15.6:

1. Close and reopen the app: Sometimes apps can get stuck due to temporary glitches. Fully quit the Floof app and open it again.

2. Restart your Mac: This can clear out system resources and refresh app behavior.

3. Check for app updates: Make sure the Floof app is the latest version available, as updates often fix bugs.

4. Internet connection: Since parts of the app might load content online, ensure your connection is stable.

If you’ve tried those already, let me know, and we can dive into more specific steps or settings that might be causing the grey screen when accessing those parts of the app. Looking forward to your reply!