Hi! I’m Henry Adams with Metrolink support. I understand you’re having trouble setting up your Metrolink app account because it won’t accept your password. Let’s work through this together.

First, could you tell me if you’re attempting to create a new account or log in to an existing one? Also, are you seeing any specific error message when your password is not acknowledged? For example, is it saying the password is incorrect, or something else?

In the meantime, here are a few steps to try based on common account setup issues:

1. Double-check your password entry: Make sure Caps Lock is off and there are no extra spaces before or after your password.
2. Password Reset: If you already have an account but can’t log in due to password issues, try resetting your password by going to this reset page: https://tickets.metrolinktrains.com/reset-password. Enter the email associated with your account and follow the instructions sent to your email.
3. App Update and Restart: Ensure that your app is updated to the latest version from your phone’s app store. Sometimes an outdated app can cause login problems. After updating, close the app completely and reopen it.
4. Network Connection: Check your internet connection, switching between Wi-Fi and mobile data if needed. Sometimes login requests can fail if the network connection is unstable.
5. Reinstall the App: If the above doesn't help, uninstall the app and reinstall it fresh. This can often clear cached data that might be causing issues.

If you have tried resetting the password and are still stuck, please let me know. We can then look deeper into the problem or check for any specific account or server issues.

Are you able to try these steps and tell me what happens?