Hello! I understand you're experiencing an issue where the Clickworker job instruction page appears blank, but you can still see the actual content behind that blank page. That sounds confusing! To help you better, could you please tell me:

- Are you using the Clickworker web interface in a browser or the Clickworker app?
- Have you tried refreshing the page or restarting the app already?
- Has this issue started happening just now, or has it been ongoing?
- Do you notice this problem only on specific jobs or all jobs?

Meanwhile, based on what you described, this kind of blank instruction page problem can sometimes be caused by browser rendering issues or temporary server glitches. Here is a step-by-step guide we can try together:

1. Clear browser cache and cookies:
Since you are on Windows 10 using WebKit (likely a browser like Safari or another WebKit-based browser), clearing cache can help remove corrupted temporary files that might block page elements from showing correctly.

2. Try a different browser or incognito/private mode:
Sometimes extensions or browser settings cause display issues. Opening the job in a private browsing window or another browser (Chrome, Firefox, Edge) can help identify if the problem is browser-specific.

3. Check your internet connection:
A weak or intermittent connection can cause partial page loads. Make sure your network is stable.

4. Wait and retry later:
There are reports (from other users as well) that sometimes jobs might load blank, but waiting for some time—like an hour—helps as the system resets or refreshes on the backend1.

5. Update your browser/app:
Make sure your browser or Clickworker app is up to date. Outdated versions might have compatibility issues.

6. Disable any ad blockers or script blockers:
Sometimes these extensions interfere with page rendering.

If these steps don't resolve the blank instructions page issue, please let me know what you've tried and we can explore some advanced troubleshooting or escalate as needed.

Does this sound doable to you? Feel free to share more details or any error messages you see!

I have already uninstalled and reinstalled the app, went and cleared data, cleared cache, im on an android phone with the app

Thank you for clarifying that you’re using the Clickworker app on an Android phone and that you’ve already tried uninstalling, reinstalling, and clearing cache and data. That helps narrow down the troubleshooting.

Since those usual fixes didn’t resolve the blank instruction page issue, here are some additional steps and considerations we can try next:

1. Check App Version Compatibility:
Sometimes, issues like this occur if the app version is not fully compatible with your device or with the current server version. Double-check that you have the latest official Clickworker app version installed from the Google Play Store.

2. Re-login Completely:
Log out of the app entirely if you haven’t yet, then log back in. This can refresh your session and permissions in case something didn’t initialize properly after reinstall.

3. Disable VPN or Proxy (if used):
If you are connected to a VPN or proxy, disconnect that temporarily and try the app again. Sometimes, network routing can cause incomplete data loading.

4. Review Android Permissions:
Make sure the app has all the required permissions on your device—storage, network, etc.—to load content fully.

5. Wait for Server-side Fixes:
Occasionally, this blank instruction page is caused by backend or server issues beyond your control. Other users have reported similar symptoms, and sometimes the platform team resolves this within a few hours.

If none of these resolve the problem, it might be worth reaching out directly to Clickworker support through [email protected] with details about your device model and Android version, since this could be a known bug they are tracking, and they can escalate it accordingly.

Do you want me to guide you through verifying the app version and permissions step by step? Or is there anything else you have noticed that might help diagnose this further?

I have also completed: orce Stop the clickworker App On android, goto Settings » clickworker » click [Force Stop]

Update clickworker to the latest version on PlayStore

Clear clickworker App Cache and Data: On android, goto Settings » Apps » clickworker » Storage » click [Clear Data] option. This clears both data and cache. restart clickworker.

Thanks for sharing the detailed steps you’ve already taken, including force stopping the app, clearing data and cache, and updating to the latest version. That’s great troubleshooting on your part! Given this, and that the blank instructions page persists, it seems this issue might not be with your phone or app installation anymore.

Sometimes, temporary glitches on the Clickworker server side or with specific job data can cause these blank instruction overlays in the app. Users on forums like Reddit mention similar symptoms, where clearing cache, force stopping, or reinstalling doesn’t help immediately—waiting a bit for the system backend to refresh can resolve it1.

Here's what I recommend next:

1. Try accessing the same jobs on the Clickworker website via a mobile browser or desktop computer (if you can). This can confirm if the issue is app-specific or broader.

2. Test your internet connection on another network (Wi-Fi or mobile data) to rule out network-related partial loading problems.

3. Wait for a few hours and try again, since often the platform team pushes fixes or restarts that clear these glitches.

4. Contact Clickworker support directly via the app support email [email protected] with your specific problem, phone model, and Android version if the issue continues. They might be aware of the issue or provide a workaround.

If you like, I can also help you draft that support message to make sure all needed details are clear.

Meanwhile, did you try opening different job tasks in the app? Do only certain jobs show the blank page or all jobs? This can help us pinpoint if the problem is job-specific.

Are you satisfied with this plan? Let me know how you want to proceed!

I can open surveys and open the jobs accept the jobs but I cant get the instructions to do the jobs. I had contacted click worker last month for same issue and they said they had never had anyone have this issue.....i

Thank you for the extra details—that’s very helpful. So you can accept jobs and open surveys, but the instruction page after acceptance remains blank. Also, Clickworker support hasn’t reported this issue with other users, which makes this case quite unique.

Given what you’ve already tried (force stop, reinstall, clear cache/data, update app, etc.) and the intermittent support feedback, here are some targeted steps and ideas based on common cases seen in similar situations:

1. Enable Location Permissions and GPS:
Some Clickworker tasks require location permissions enabled on Android. Double-check that the Clickworker app has location permission enabled (Settings » Apps » Clickworker » Permissions » Location). Also, turn on your phone’s GPS/location services. This has resolved similar issues with jobs not loading correctly for some users7.

2. Check for Invisible Verification Prompts:
There are reports that sometimes the app asks for login or app verification in a hidden way (no notification or dialog visible), causing job instructions not to appear. Completely closing and reopening the app, ensuring you completed any login or verification prompts, can help. Try also logging out and back in again1.

3. Test on Another Device or via Browser:
If possible, try logging into your Clickworker account from a different Android device, or from a PC browser, to open jobs and see if the issue persists. If instructions load there, it may imply a device-specific or app compatibility problem.

4. Network and VPN Checks:
Sometimes a VPN, proxy, or certain network restrictions can block some content from loading. Try turning off VPNs if in use and switching networks (Wi-Fi to mobile data or vice versa) to test job loading.

5. App Cache/Data Reset with Location Enabled:
After enabling location permission, repeat the cache and data clear steps, then restart the app to ensure it can access everything it needs freshly.

6. Wait and Contact Support with Detailed Info:
If none of these resolve it, send a detailed support ticket to [email protected] including:
- Your phone model and Android version
- That you’ve tried reinstall, cache clearing, force stop, and updating
- That location permission is enabled
- That instructions pages stay blank but job acceptance works
- Whether you’ve tested on other devices or browsers

This info helps them verify if an unusual bug or account issue is causing it.

Would you like me to help you draft this support email? Also, I’m here to walk you through checking location permissions and testing on another device if you want.

Are you satisfied with these next steps? Let me know how you’d like to proceed!

yes i am trying to contact support and advise what i have completed b4 leaving the page, ok give me a few minutes

Take your time—I'm here whenever you're ready! Just to make sure you have the best support message for Clickworker, here’s what I suggest including when you contact them (whether through the app or the support site):

- Explain the issue clearly: that you can accept jobs and open surveys, but the instruction page after accepting jobs shows up blank.
- List all the troubleshooting steps you’ve completed (force stop, clear cache/data, reinstall, update app, checked permissions including location, tried different networks).
- Mention that you’ve contacted support before and they said this issue was not reported by others.
- Include your phone model and Android version for context.
- If possible, add the specific job IDs or names where the problem occurs.
- Link or mention you use the latest Clickworker app version from Google Play Store.

For contacting support directly, the official ticket form is here for the quickest help:
https://support-workplace.clickworker.com/support/home

You can create a new support ticket there, providing all needed details to get targeted assistance1.

If you want, I can help you draft the exact message to send. Just let me know! How are you feeling about moving forward?