Hi there! I understand your Eato app has lost connection to your Apple account on your iPhone with iOS 18.6.2. Let’s work through this together.

To start, could you please tell me a bit more about the issue? For example:
- Are you unable to sign in to your Apple ID within the Eato app specifically, or is this affecting other Apple services too, like the App Store or iCloud?
- Do you see any error messages? If yes, what do they say?
- Have you tried any fixes so far, like restarting the app or your iPhone?

Once I have a better picture, I can guide you through step-by-step troubleshooting to get your connection back.

Able to sign in but no connection to exercise info

Thanks for the info! Since you can log into the Eato app but your exercise data isn’t syncing or showing up, it sounds like the connection between the app and your Apple Health data might be disrupted or not authorized properly.

Let’s try these steps to resolve that:

1. Check Health App Permissions:
- Open the iPhone’s Settings app, then scroll down and tap Health.
- Tap Data Access & Devices or Apps and select Eato.
- Make sure all relevant permissions for exercise, workouts, and any other health data are enabled for the Eato app to read.

2. Reconnect Eato to Apple Health:
- Open the Eato app, go to its Settings or Account section.
- Look for an option related to Apple Health or data syncing and try disconnecting and reconnecting it. This often refreshes the data link.

3. Restart Your iPhone:
- Sometimes a quick restart can help apps reconnect properly to services like Apple Health.

4. Update the App and iOS:
- Make sure your Eato app is updated to the latest version via the App Store.
- Also check that your iOS version (18.6.2) is the latest Apple has released or if there are any minor updates available.

After these steps, open the Eato app and check if your exercise info is now appearing. If it’s still not showing, please let me know if you get any error messages or can spot any other clues, so I can guide you further.

Does that sound good to start?

Lost connection between app and apple