Hi! I understand that the Pocket Earth PRO app on your iPad crashes specifically when you try to view the content of a favorite, but on your iPhone it works fine. Let's get this sorted out together.

To start, could you tell me a bit more? For example:
- Does the app crash immediately when you tap on any favorite, or just a specific one?
- Have you tried restarting the iPad or force closing and reopening the app?
- Is your Pocket Earth PRO app up to date on the iPad?
- Are both devices running similar app versions and iOS versions?

Meanwhile, here is a step-by-step way to troubleshoot:

1. Force Quit and Restart the App: Double-click the Home button or swipe up from the bottom (depending on your iPad model) to bring up the app switcher. Swipe Pocket Earth PRO off the screen to close it fully, then reopen it.

2. Restart Your iPad: Hold down the power button and slide to power off. Wait 30 seconds, then power on again.

3. Check for App Updates: Open the App Store, tap your profile icon, and see if there’s an update pending for Pocket Earth PRO. An update might fix crashes in the app.

4. Reinstall the App (Optional): If you are okay with the possibility of losing locally saved favorites, uninstall and reinstall the app. Since your favorites work on iPhone, if you sync or back them up to an account or iCloud, you can restore them afterward.

5. Check for iPadOS Updates: Since you mentioned the iPad - be sure it's running an up-to-date iOS version for better app compatibility.

6. Try Viewing a Different Favorite: This helps identify if it’s a problem with one favorite’s data causing the crash.

If after these steps the problem continues, there might be a data corruption issue with that favorite or a bug in the app version for the iPad. In that case, please let me know if you see any error messages or crash reports, and I can guide you with advanced troubleshooting.

Does this sound good to start with? Also, let me know what you find out. I'm here to help!

The app crashes immediately.The latest installed favorites are doing well. I have tried restarting the iPad. It is being updated automatically.The iOS version of the iPad is 16.7.12 of the iPhone 15.8.5

Thanks for sharing those details! Since the app crashes immediately when trying to open older favorites on your iPad running iPadOS 16.7.12, but new favorites work fine, it sounds like there might be corrupt or incompatible data linked to those specific favorites.

Here are the next steps I recommend to address this issue on your iPad:

1. Clear Cache/Data for the App (If Possible):
Some apps have a setting to clear cache or reset stored data without uninstalling. If Pocket Earth PRO has this in settings, try using it to clear any corrupted data related to favorites.

2. Backup Favorites and Sync:
Since your newer favorites and the iPhone app work fine, ensure your favorites are backed up or synced via whatever account or cloud service Pocket Earth PRO uses (e.g., iCloud, app account). This is critical before uninstalling.

3. Uninstall and Reinstall the App:
This often clears corrupted data files causing crashes. After uninstalling, reinstall Pocket Earth PRO from the App Store, then sign in and sync your favorites back. If the corrupt favorite(s) cause a crash again, you may have to delete them from your favorites via the iPhone app or web interface before re-syncing.

4. Remove Problematic Favorites via iPhone:
On your iPhone where the app works, try removing the older favorites you suspect cause crashes one by one and see if that prevents the crash on your iPad after syncing.

5. Check for Any Available App Update:
Even though you mentioned it's updated automatically, double-check in the App Store for any recent updates that might address stability.

6. Contact Pocket Earth PRO Support If Needed:
If none of the above helps, there may be a deeper bug or data corruption issue. Contacting Pocket Earth’s support or consulting their user forums for similar cases may provide a fix or upcoming patch.

These crashes with specific favorites hint at data corruption is the likely culprit. Starting with backup, uninstall, and selective re-adding should isolate the problem.

If you’d like, I can guide you through the backup or uninstall process step by step. How does that sound?

Also, let me know if you want me to check any updated info about this from external sources.

Are you satisfied with this solution, or would you like me to help you further?

Why does Pocket Earth PRO crash instantly?

Hi again! You asked why Pocket Earth PRO might crash instantly, especially when opening certain favorites on your iPad. From the information I've found and my experience, here are some common reasons Pocket Earth PRO crashes right after launch or when opening content:

1. Corrupted Data or Map Pins: Sometimes having too many pins, tracks, or corrupted data (like a favorite or route) can cause the app to crash. This matches your scenario since newer favorites are fine but older ones cause crashes. One user reported crashes on an iPad Air 2 due to too many pins/tracks visible5.

2. App Bugs Fixed in Updates: There have been rare crash fixes in past app versions. Making sure the app is fully updated is important to get bug fixes that prevent some crash cases9.

3. iOS Compatibility Issues or Beta OS: If you were running a beta version of iOS, that can cause crashes, but your iPad is on stable iPadOS 16.7.12, so that’s less likely here1.

4. Heavy App Data or Cache: A bloated cache or app data sometimes leads to crashes. Some users have resolved crashes by clearing cache or reinstalling the app3.

5. Device Resource Limits: Older devices or those with limited RAM sometimes can face stability issues if too much data loads at once5.

Given your iPad and iOS are relatively modern, and new favorites work fine, the leading cause seems to be corrupted or overloaded data related to those older favorites.

The best approach is to back up your data, uninstall and reinstall the app, and selectively restore favorites to isolate any problematic ones. You’re on the right track with that plan. If you'd like, I can walk you through backing up or how to remove favorites via your iPhone to prevent crashing on your iPad.

Would you like me to guide you on that? Let me know how you’d like to proceed!