Hi there! I understand you're seeing that you have no gold bars in Candy Crush Jelly Saga, while you believe you actually have around 50. Also, you mentioned you can't purchase more gold bars. Just to get a better picture, could you tell me if this issue started recently after any update or purchase? And are you signed into the game with the same account as before?

In the meantime, let's try a few steps to see if we can sync your gold bars correctly:

1. Restart the Game and Device
Sometimes a simple restart of your Kindle and the game can help refresh the data.

2. Check Your Internet Connection
A stable connection is essential for the game to sync your account correctly. Make sure Wi-Fi or cellular data is steady.

3. Clear the App Cache
Since you’re on Kindle (Android OS 9), you can clear the cache for the Candy Crush Jelly Saga app without losing your data:
- Go to Settings > Apps > Candy Crush Jelly Saga.
- Select Storage.
- Tap Clear Cache.

4. Verify Game Updates
Ensure the game is updated to the latest version via the Amazon Appstore.

5. Check for Account Sync Issues
Often, if the game doesn't sync properly with King’s servers, your gold bars balance may not show correctly. You can try logging out and logging back into your King account inside the game if possible.

6. Avoid Purchase Attempt if Gold Bars Are Not Updating
Since you cannot purchase gold bars, I want to avoid double-charging. If the balance is showing zero incorrectly, purchasing won’t work well until the sync issues are fixed.

If after these steps the gold bars still show as zero, it could be an account sync or transaction problem with King’s servers. In that case, you may want to contact Candy Crush Jelly Saga support at [email protected] with details of your account and purchase history.

Please try these and let me know how it goes! Are you able to see your gold bars correctly after this?

Am told I have no gold bars - my reckoning I have 50! Cannot even purchase any

Thanks for sharing that again! Since you’re seeing no gold bars while you believe you have about 50, and also cannot purchase more, it sounds like a problem some players have experienced especially if they are at or near the latest levels of the game.

There’s a known issue affecting players typically on the last episode or advanced levels where gold bars may not show up correctly after winning races or progressing, and purchases may fail or not register properly. The Candy Crush Jelly Saga team is aware and working on fixes for this kind of problem1.

Here are some tailored steps you can try on your Kindle (Android OS 9):

1. Update the game: Ensure your Candy Crush Jelly Saga app is updated to the latest version via the Amazon Appstore. Older versions can have bugs causing this issue.

2. Log out and log back in: If you’re logged into a King account or Facebook within the game, try logging out and back in to force a sync with the server—which could restore your gold bars.

3. Restart your device: A full reboot of your Kindle can help clear temporary glitches affecting purchases or inventory display.

4. Avoid repeated purchase attempts: Until the gold bars issue shows the correct count or the purchase system works, avoid trying to buy more to prevent double charges.

5. Contact Support: If you’ve done these and still see zero gold bars and can’t buy more, I recommend emailing the Candy Crush Jelly Saga support at [email protected] with your account details and what you’ve tried. Providing screenshots helps too.

This is unfortunately a server-side sync issue that sometimes takes time for King to patch fully. I’m here with you to help meanwhile—are you able to update the app and try logging out and back in? Let me know what happens!