[Just Dance Now] App keeps crashing

J
Jenisej
1 year ago In Just Dance Now
App keeps crashing

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151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

Hi there! I understand that you're experiencing issues with the Just Dance Now app crashing on your iPhone. Let's work together to find a solution.

Could you please let me know if this started happening after a specific update, or has it been occurring for a while? Additionally, have you tried any troubleshooting steps yet, like restarting your phone or uninstalling and reinstalling the app?

Getting a bit more detail will help me assist you better!

J
Jenisej
1 year ago

It keeps saying to connect to the same internet as the console and I did but it still doesn’t work

user
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151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

Thanks for the additional details! It sounds like you're having trouble connecting your Just Dance Now app with the console. Let's try to resolve this step by step.

1. Check Wi-Fi Connection: Make sure that both your iPhone and the console are connected to the same Wi-Fi network. To do this, you can go to your iPhone's Settings > Wi-Fi, and confirm that it’s connected to the same network.

2. Disable Airplane Mode: Ensure that Airplane Mode is turned off on your iPhone. It can block connections. You can check that in Settings > Airplane Mode.

3. Restart Devices: Sometimes, a simple restart can help. Try turning off both your console and your iPhone, then turn them back on.

4. Reinstall Just Dance Now: If the issue persists, consider uninstalling and reinstalling the Just Dance Now app to ensure you have the latest version.

5. Network Check: If you're using a wired connection on your console, ensure that the Ethernet cable is securely connected. Also, check that your router is working properly.

These steps should help you resolve the connectivity issue. If you still encounter the problem, let me know, and we can explore some deeper troubleshooting options or check for any server outages that might be affecting the app.

Are you satisfied with the solutions provided so far?

J
Jenisej
1 year ago

App keeps crashing

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