Hi there! I see your TV Guide Plus Listing freeview app says "no internet connection" even though you're connected to the internet on your Mac running OS X 10.15.7. Let's get to the bottom of this together.

Could you please tell me:
- Are you using the app through a web browser on your Mac, or is it a dedicated app installed on your Mac?
- Is your internet connection working fine for other websites or apps on this Mac?
- Have you tried quitting the app fully and reopening it?
- Have you tried restarting your Mac or the router?

Meanwhile, here are some initial steps we can try to resolve this:

1. Close and restart the app: Make sure the TV Guide Plus Listing freeview app is fully closed. On a Mac, you can right-click the app icon in the Dock and select "Quit," then reopen it.

2. Restart your Mac: Sometimes a fresh system restart can clear minor network glitches.

3. Check your internet connection: Are you connected via Wi-Fi or Ethernet? Check that the connection is stable and has good speed (at least 2 Mbps is recommended for the app).

4. Check firewall and security settings: Occasionally, your Mac’s firewall or security software may block the app's access to the internet. You can check this in System Preferences > Security & Privacy > Firewall. If it's on, try temporarily turning it off to test the app.

5. Update the app and OS: Make sure you have the latest version of the app. Also, although you're on OS X 10.15.7 (Catalina), make sure your system is fully updated with all patches.

6. Reinstall the app: If using a dedicated app, delete it, then reinstall from the official source to make sure files aren’t corrupted.

If none of these help, we can try deeper troubleshooting steps like reviewing network settings or potential restrictions.

Let me know which of these you have tried or if you want me to guide you through any of these steps in detail!

Ima using a dedicated app on an iPad. It has worked for years but suddenly does not. I have done all the above with no change.

Thanks for the extra info! Since you’re using the dedicated TV Guide Plus Listing freeview app on an iPad and it suddenly stopped working despite your internet connection being fine and having tried the basic fixes, let's try some more targeted troubleshooting.

Here’s what I suggest next:

1. Check for updates to the app and your iPad OS:
Sometimes apps need to update to stay compatible. Go to the App Store, tap your profile icon, and see if there’s an update available for the TV Guide Plus Listing freeview app. Also, go to Settings > General > Software Update to check if your iPad’s iOS needs updating.

2. Reset network settings on your iPad:
This won’t erase your data but will reset Wi-Fi passwords and network settings, which can clear any hidden network issues.
Go to Settings > General > Reset > Reset Network Settings. After it restarts, reconnect to Wi-Fi and try the app again.

3. Reinstall the app once more:
Since you tried reinstalling before, do another uninstall, then restart your iPad and reinstall the app fresh from the App Store.

4. Check for app-specific data or cache clearing options:
Some apps store cached data that might get corrupted. If the app has a settings menu, look for any option to clear cache or reset app data.

5. Test the app on another device (if possible):
If you have access to another iOS device, install the app and see if it works there. This can help identify if the issue is specific to your iPad.

6. Look for any recent outages or app-specific issues:
Occasionally, TV Guide or Freeview services might have server issues affecting guide data. You can check Freeview’s official troubleshooting page: https://www.freeview.co.uk/help/mobile-app-troubleshooting-guide for any announcements or updates1.

If after all this the app still shows no internet connection, it might be worth contacting the app’s support directly at [email protected] as there might be something specific to your account or the app’s backend.

Let me know how it goes with these steps or if you want me to guide you through any of them! Are you satisfied with this approach so far?

I have done all the above. App works fine on my phone but not on my iPad.

Thanks for letting me know that the app works fine on your phone but not on your iPad despite everything else being the same. That’s a helpful detail.

Since you’ve already tried the usual steps—reinstalling, resetting network settings, updating iPadOS, and the app works on another device—the issue is likely specific to something on your iPad that might be blocking or interfering with the app’s connection.

Here are some advanced suggestions tailored for your iPad:

1. Force Quit and Reopen the App
Sometimes an app can be stuck in a bad state even after reinstall. On your iPad, swipe up from the bottom and pause in the middle of the screen to see the app switcher, then swipe the TV Guide Plus app off the top. Reopen it fresh.1

2. Check for Restrictions or Screen Time Settings
Go to Settings > Screen Time > Content & Privacy Restrictions and see if any network or app restrictions are enabled that might block the app's access to data.

3. Test on a Different Network
Even if your Wi-Fi is working fine, try connecting the iPad to a different Wi-Fi network or use cellular data if possible. Sometimes specific network configurations or firewalls cause issues.

4. Clear Safari Cache (if the app uses web views)
If the app pulls some data via internal browser views, go to Settings > Safari > Clear History and Website Data to remove cached data that could be interfering.

5. Create a New User Profile or Reset All Settings (without losing data)
- You can try resetting all settings on your iPad via Settings > General > Reset > Reset All Settings. This won’t delete your apps or data but resets preferences, Wi-Fi passwords, etc.
- Alternatively, if possible, create a new user environment on the device to rule out profile corruption.

6. Check for Server or Account Issues
Since the app works on your phone, it seems less likely, but it’s worth confirming if your account has any device-specific limits or restrictions. Contacting support at [email protected] can help clarify this.

If after all these steps it still doesn’t work, it could be some obscure iPad-specific bug or corruption. At that point, backing up your iPad and restoring it as a new device might be the last resort.

Would you like me to assist you with any of these advanced steps? Or is there anything else about your setup you think might be relevant?

Are you satisfied with this plan so far?

What are common fixes when an app works on iPhone but not on iPad?

Great question! When an app works on an iPhone but not on an iPad, some common causes and fixes include:

1. Compatibility Issues:
Sometimes apps are optimized differently for iPhone and iPad, or their versions slightly differ. If the app version on your iPad is outdated or has issues, that can cause it to malfunction even if it works fine on the iPhone.

2. Network Restrictions or Settings Differences:
Your iPad might have different network settings, restrictions, or firewall rules that block the app’s connections. Checking Screen Time restrictions or resetting network settings can help1.

3. App or iPadOS Version Mismatch:
If your iPad’s operating system or the app itself is not updated, this can cause the app to behave differently. Ensuring both are fully up-to-date often resolves issues3,6.

4. Corrupted App Data or Cache:
Sometimes app data or caches get corrupted specifically on one device. Reinstalling the app or clearing cache (where possible) on the iPad can fix this.

5. Device-Specific Bugs or Profile Corruption:
Occasionally, issues are tied to the specific device’s user profile or settings. Resetting all settings (won’t erase data) or even restoring as a new device might be necessary as a last resort.

6. Different Network Environment:
Testing the iPad on a different Wi-Fi or cellular network can reveal if local network settings are causing problems.

7. Screen Time or Privacy Settings Blocking the App:
Check if Content & Privacy Restrictions in Screen Time have any rules that limit the app’s access on the iPad1.

In your case, since the app works on the iPhone but not the iPad despite similar steps taken, focusing on device-specific settings like Screen Time restrictions, network resets, and possibly deeper system resets on the iPad is recommended.

If you want, I can walk you through checking any of these steps in more detail! Are these suggestions helpful so far?

Are there known compatibility issues with TV Guide Plus on iPads?

Are there known compatibility issues with TV Guide Plus on iPads?

Thanks for your question about known compatibility issues with the TV Guide Plus Listing freeview app on iPads. Here’s what I found:

- The app requires iPadOS 15.6 or later to run properly. If your iPad’s OS is below that version, the app may have issues launching or functioning properly4.

- Some users have reported the Freeview app (related to TV Guide Plus services) crashing or malfunctioning on certain iPad models even after years of working fine. This suggests there might be bugs or compatibility quirks with certain iPads or OS versions, especially if the app hasn’t been updated recently1.

- Official troubleshooting steps from Freeview recommend verifying the device can run the app’s OS requirements and making sure the internet connection is solid3.

- No widespread, permanent incompatibility has been noted, but there could be occasional issues tied to specific iPad models, OS versions, or app versions.

Given this, please ensure your iPad is running at least iPadOS 15.6, and that the app is updated to the latest version. If it still doesn’t work, the issue may be device-specific or a transient bug that could be fixed in upcoming updates.

If you want, I can help you check your iPadOS version and app version, or guide you through next steps. How does that sound?

Is there an alternative app for TV listings on iPad?

Is there an alternative app for TV listings on iPad?

Is there an alternative app for TV listings on iPad?

Is there an alternative app for TV listings on iPad?

Yes, there are some good alternative TV listings apps for iPad you can try if the TV Guide Plus Listing freeview app isn’t working well for you. Here are a few popular options:

1. TV Listings by TV24
This app provides reliable, quick listings for major TV channels in the USA, including satellite and over-the-air options. It’s available on the App Store for iPad and has a user-friendly interface.
Get it here on the App Store

2. TV Guide: Streaming & Live TV
A widely used app that helps you find what’s on live TV or streaming, showing schedules for many networks and services all in one place.
Find it on the App Store

3. On TV Tonight
This free TV guide app lets you input your location and get local TV listings easily. It’s available for iOS including iPads.
Learn more here

These apps are great alternatives, covering a broad range of channels and services and should give you comprehensive TV listing information on your iPad.

If you want, I can help you with installing or setting up any of these. Does that sound good to you?