Hello! I understand that the POIZON application hasn't been working for you over the past two days. Let's work together to get it resolved.

Could you provide me with a bit more detail about the issue? For instance:
- Are you encountering any error messages?
- Is the app crashing, failing to load, or experiencing any specific functionality problems?
- Have you tried any troubleshooting steps, such as restarting the app, rebooting your iPhone, or reinstalling the app?

This information will help me assist you better!

Reinstalled the application. The iPhone has rebooted.

Thank you for letting me know that you've already reinstalled the application and rebooted your iPhone. Let's proceed with some additional troubleshooting steps to help resolve the issue. Here’s what we can do next:

1. Check Your Internet Connection: Make sure your iPhone is connected to a stable Wi-Fi or cellular network. You can check this by opening a web browser and trying to load a webpage.

2. Update iOS: Ensure your iPhone is running the latest version of iOS. Sometimes, compatibility issues arise with older software versions. You can check for updates by going to Settings > General > Software Update.

3. Clear the App Cache: Although iOS doesn't have a direct method for clearing app cache, sometimes logging out of your POIZON account and then logging back in can help resolve some issues. Open the app, go to your account settings, log out, and then log back in.

4. Check for Server Status: Occasionally, it might be a server-side issue affecting the app's functionality. You can check the POIZON server status online for any ongoing outages.

If the issue persists after trying these steps, please let me know, and we can escalate the matter further. Are you satisfied with the solutions I provided so far?

The network is not working. Please check the settings and try again.

Update the network

It sounds like the issue you're experiencing with the POIZON application might be related to network connectivity. Let’s check and update your network settings on your iPhone to improve the situation. Here’s a step-by-step guide to help you with that:

1. Check Airplane Mode:
- Go to Settings and make sure that Airplane Mode is turned off. If it's on, turn it off.

2. Reset Network Settings:
- Go to Settings > General > Transfer or Reset iPhone > Reset.
- Select Reset Network Settings. This will reset Wi-Fi networks and passwords, cellular settings, and VPN/APN settings that you've used before.
- Confirm the reset and wait for your iPhone to restart.

3. Reconnect to Wi-Fi:
- After your iPhone restarts, go back to Settings > Wi-Fi and reconnect to your Wi-Fi network. Enter the password if prompted.

4. Toggle Wi-Fi Assist:
- Go to Settings > Cellular and scroll down to ensure Wi-Fi Assist is enabled. This feature helps your phone switch between Wi-Fi and cellular data when your Wi-Fi signal is weak.

5. Check for Restrictions:
- Go to Settings > Screen Time > Content & Privacy Restrictions. Ensure that your restrictions are not limiting the app's access to the internet.

After you’ve completed these steps, try opening the POIZON app again and see if it works. If you still face issues, please let me know, and we can explore additional troubleshooting or escalate the problem as needed. Are you satisfied with the solution I provided?

I did everything you told me. It didn't help

I appreciate your patience while we've tried to troubleshoot the issue together. Since the previous steps didn't resolve the problem, let's take a different approach. It might be time to reach out to POIZON's support team for further assistance. Here's what you can do:

1. Contact POIZON Support: Please send an email to [email protected] detailing your issue, including the steps you've already taken to try and fix it. This way, their support team can provide you with more specialized assistance.

2. Live Chat: Alternatively, you can engage with their support team through live chat. You can find the chat option by clicking on the earphone icon on any product detail page on their website, which is available 24/7.

If you’d like to follow up on any other questions or need further assistance, feel free to let me know! Are you satisfied with the solutions I provided?

In what language should I make a request?

You should reach out to POIZON's support in English, as that is their primary language for customer service communications. You can use English when contacting them via email at [email protected] or through their live chat feature on their website. This will ensure clear communication and a better chance of getting your issue resolved effectively.

If you need any further assistance or additional information, feel free to ask! Are you satisfied with the solution I provided?