[Fly Delta] When I am trying to Find My Trip, get the error message "We can't process your request. Please..."

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Riley
11 months ago In Fly Delta
When I am trying to Find My Trip, get the error message "We can't process your request. Please..."

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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11 months ago

Hi! I see you're getting an error message saying "We can't process your request. Please..." when trying to Find My Trip on Fly Delta. Let's get to the bottom of this together.

To better assist you, could you please tell me:
- Are you using the Fly Delta website or the app?
- Have you tried entering your confirmation number, SkyMiles number, or other details differently?
- Have you cleared your browser cache or tried a different browser?
- Are you encountering this issue on Windows with WebKit as your browser?

Meanwhile, here are some general steps that usually help resolve such issues:

1. Clear Browser Cache and Cookies: Sometimes stored data can cause conflicts. Go to your browser settings, clear cache and cookies, then restart the browser and try again.

2. Try a Different Browser: Since you’re on WebKit in Windows, I recommend trying Chrome, Edge, or Firefox to see if the issue persists.

3. Check Input Details: Make sure your confirmation number and last name exactly match what’s on your booking. Typos or extra spaces can cause errors.

4. Disable Browser Extensions: Occasionally, browser add-ons block scripts needed for the site to work properly. Temporarily disable extensions and retry.

5. Check for Server Issues: Sometimes the Fly Delta system may be undergoing maintenance or facing temporary interruptions. You can check Delta’s status or try again after some time.

If after these steps you still see the error, I can help you escalate this issue or provide the best contact to resolve your booking access. Let me know how it goes so far!

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