Hi there! I see your mobile account for the Buffalo Bills app is locked and you need access to your tickets for Sunday's game. That’s important to sort out, so let’s get started on fixing this.

First, could you tell me if you’ve tried logging in recently and received any specific error message? Also, have you used the Bills Mobile App or the Ticketmaster site/accounts previously to access your tickets?

In the meantime, here’s what you can try step-by-step to regain access:

1. Reset Your Password: On the Bills Mobile App login screen, select “Forgot Password” and follow the instructions to reset it. This often helps if the account is temporarily locked due to login attempts.

2. Clear App Cache or Reinstall: Sometimes uninstalling and reinstalling the Buffalo Bills app on your iPhone can clear out any glitches. Since you’re on iOS 18.6.2, just tap and hold the app icon, choose “Remove App,” then reinstall from the App Store.

3. Access Tickets via Ticketmaster: If your tickets were purchased through Ticketmaster, try logging into your Ticketmaster account directly (either via the Ticketmaster app or website) and access your tickets from there. The Bills app usually links to Ticketmaster for ticket management.

4. Check Your Email: Look for any emails from the Bills or Ticketmaster related to ticket transfers or account locks. Sometimes getting instructions or links there helps unlock or access your tickets.

If none of these steps restore access, it may require unlocking your account from the backend. In that case, I can guide you on contacting Bills support directly or Ticketmaster support depending on where your tickets were purchased.

Let me know what you've tried so far or any errors you’re seeing, and we’ll go from there!

Build yep Nadia Warren texted me said my account is locked. I deleted app. D reinstalled it, still get message to calls Buffalo bills.

Thanks for sharing that, Nadia. Since you deleted and reinstalled the Buffalo Bills app and are still getting a message to call Buffalo Bills support, it sounds like your account is locked on their backend and can't be fixed simply by reinstalling the app.

Here’s what I recommend next:
1. Contact Buffalo Bills Support Directly: Since the app directs you to call, the best step is to reach out to their official support team. You can call them or email at [email protected], which is their support email for app-related issues. They can verify your identity and unlock your account for you.
2. Have Your Info Handy: When you contact them, have your account email, phone number, and any ticket purchase confirmation ready to speed up the verification.
3. In the Meantime: If your tickets are with Ticketmaster, you might be able to access them by logging into your Ticketmaster account separately as a workaround.

The app’s account lock issue often requires direct intervention from Bills support to unlock your account securely.

Would you like me to help you draft an email to support or provide the best contact number to call? Let me know!