[GasBuddy] Screen is black when app is opened on IPhone IOS 18.7.1. None of the fixes listed works.

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William Mcgimpsey
7 months ago In GasBuddy
Screen is black when app is opened on IPhone IOS 18.7.1. None of the fixes listed works.

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Charlotte Green

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7 months ago

Hi there! I see you're having an issue where the GasBuddy app shows a black screen right after opening on your iPhone running iOS 18.7.1, and none of the usual fixes have worked. Thanks for sharing that.

To help you better, could you tell me what specific fixes you've already tried? For example, have you restarted the iPhone, reinstalled the GasBuddy app, or reset network settings? Also, do you notice this black screen happening only with GasBuddy or with other apps as well?

Meanwhile, here’s a step-by-step approach to troubleshoot this issue more deeply:

1. Force Close and Reopen the App
Double-click the Home button (or swipe up and pause, depending on your iPhone model) to see the app switcher. Swipe up on GasBuddy to close it. Then reopen it to see if the screen still goes black.

2. Restart Your iPhone
Hold down the side button and either volume button until the slider appears, slide to power off, then turn it back on. This can clear minor glitches that might cause display issues2.

3. Check for Updates
- For iOS: Go to Settings > General > Software Update and make sure you have the latest iOS version beyond 18.7.1 if available.
- For GasBuddy: Open the App Store, tap on your profile, and scroll to see if there’s an update for GasBuddy.

4. Reinstall the GasBuddy App
Since uninstalling and reinstalling often fixes app launch issues, if you haven’t already, press and hold the GasBuddy app icon until it jiggles, tap the "X" or choose "Remove App," then reinstall it from the App Store.

5. Reset Network Settings
Some app launch issues can be tied to connectivity: Settings > General > Reset > Reset Network Settings. You’ll need to reconnect to Wi-Fi again after this.

6. Check for System-Wide Issues
Sometimes after an iOS update, certain apps have compatibility bugs that get fixed in later app updates. You can test if other apps behave strangely or observe if GasBuddy support has reported related issues3.

If after these steps the black screen persists specifically in GasBuddy on your iOS 18.7.1 device, it might be an app compatibility issue or a rare bug.

As a next step, I'd recommend:

- Shaking the device when on the black screen in the GasBuddy app to open the error reporting screen and submit a bug report directly to their support team.
- Contact GasBuddy support at [email protected] with details of your device and issue.

Let me know which steps you've done so far, and if you want, I can guide you through any of these in more detail! Are you satisfied with this solution approach, or is there something specific you want to zoom in on?

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William Mcgimpsey
7 months ago

Swiping up fixed the issue.

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Charlotte Green

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7 months ago

Thanks for letting me know that swiping up fixed the black screen issue with the GasBuddy app on your iPhone. That’s a great quick resolution!

From what I gathered, the swipe-up gesture to close or switch apps can often clear out glitches that cause black screens or app freezes. Although the GasBuddy Help Center suggests shaking the device to report errors, swiping up to force close the app is a common and effective workaround to refresh its state1.

If the black screen happens again, force closing the app by swiping it up from the app switcher is the best immediate fix. Also, keep the GasBuddy app updated regularly to receive patches that might prevent such issues in the future.

Is there anything else you’d like to explore or need help with regarding the app? Are you satisfied with this resolution?

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