[AMC] Loads the shows black screen

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David Morris
6 months ago In AMC
Loads the shows black screen

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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6 months ago

Hello! I understand that when you try to load shows on the AMC app on your iPhone (iOS 18.7), you only see a black screen. Let’s get to the bottom of this together.

First, to clarify:
- Does the app show the AMC logo or splash screen before going black, or does it go black immediately on opening?
- Are you connected to Wi-Fi or cellular data?
- Is the issue happening with all shows or specific ones?
- Have you tried restarting the app or your phone yet?

Here’s a step-by-step approach to try fixing the black screen issue on your iPhone:

1. Force close and reopen the app: Swipe up from the bottom and pause to see app thumbnails. Swipe the AMC app off to close it, then open it again.

2. Check your internet connection: Make sure your iPhone has a stable Wi-Fi or cellular connection. Try switching networks if possible.

3. Clear app cache by reinstalling the app: iOS doesn’t let you clear cache directly, but uninstalling and reinstalling the AMC app can remove stored data causing issues.
- Press and hold the AMC app icon on your home screen.
- Tap “Remove App” > “Delete App.”
- Go to the App Store, search for AMC, and reinstall it.

4. Update iOS and AMC app: Ensure your iPhone is running iOS 18.7 (which you are), and check the App Store for any AMC app updates.

5. Restart your iPhone: Sometimes a simple reboot clears temporary glitches.

6. Disable VPN or proxies: If you use VPN apps, try disabling them as they can interfere with streaming apps.

If after trying these the problem persists, it could be related to account settings or a server issue on AMC’s side. Let me know how these steps go, and we can explore further steps or escalate if needed.

Are you able to try these and share what happens?

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