Hi! I understand your AMC app on your iPhone with iOS 18.7 is stuck showing a spinning loader and won't load the shows. Let's get that sorted out together.

First, can I ask if you’ve tried closing the AMC app fully and then reopening it? Sometimes the app might need a fresh start.

If you have and it’s still spinning, here are some steps we can try:

1. Check Your Internet Connection:
Make sure your iPhone is connected to a stable Wi-Fi or cellular network. Slow or intermittent internet can cause loading issues.

2. Restart Your iPhone:
Hold the side button and either volume button, then slide to power off. After it’s off, press the side button to turn it back on. This clears temporary glitches.

3. Update the AMC App:
Open the App Store, tap your profile icon on the top right, scroll down to see if AMC has an update. If yes, update it.

4. Reinstall the AMC App:
Since iOS does not allow clearing cache directly, uninstalling the app removes old data that could be causing problems.
- Tap and hold the AMC app icon.
- Tap Remove App > Delete App.
- Go back to the App Store and reinstall AMC.

5. Sign Out and Sign Back In:
Open AMC app > go to settings/profile > log out. Then sign in again with your credentials.

If none of these work, there might be a server-side issue or a bug affecting the app version. You can check AMC’s official help page or service status, or I can help you escalate this for further investigation.

Let me know which steps you’ve tried or if you need help going through them! Are you currently connected to Wi-Fi or mobile data?

The issue is on my LG tv. I have done everything to get it to work multiple times. Nothing works. It will let me watch when it’s in live mode

Thanks for the extra info! So the AMC app on your LG TV works fine in live mode but won’t load shows or content in the standard on-demand mode, and you’ve already tried the usual fixes without luck. Let’s dig deeper into this.

Here are some tailored steps for AMC app issues on LG TVs (WebOS), focusing on the difference between live and on-demand content:

1. Clear the AMC app cache or data:
Although LG TVs don’t have a straightforward cache clear option like phones, you can try uninstalling and reinstalling the AMC app on your LG TV. This often clears any corrupted data affecting on-demand playback.

2. Restart the LG TV (Power Cycle):
- Turn off the TV, unplug it from power for about 1-2 minutes.
- Plug it back in and turn it on again.
This resets temporary system glitches and network modules.

3. Check for LG webOS system updates:
- Go to Settings > All Settings > General > About This TV > Check for Updates.
- Install any available system updates as these often fix app compatibility issues.

4. Verify your internet connection on the TV:
- Test with another app or a speed test app if available.
- Consider switching from Wi-Fi to a wired Ethernet connection if possible for stability.

5. Review AMC+ subscription status:
Sometimes live content may be available even if the paid subscription has issues. Double-check your AMC+ account subscription is active and linked to your LG app login.

6. Try changing your router DNS settings (optional advanced):
Some users have reported that changing the DNS settings on their router to “automatic” or to Google’s Public DNS (8.8.8.8 and 8.8.4.4) helped resolve streaming app issues on smart TVs.

7. Contact LG Support as a last resort:
Since this seems specific to the app on your LG TV, LG’s support team may have OS or app-specific solutions: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-premium-apps--1434403325217OLT

If you want, I can also help you step through the uninstall/reinstall on your LG TV or guide you through checking subscription status. What model LG TV do you have? Also, have you noticed any pattern like errors showing up or does the app just stay loading endlessly?

We can get this fixed! Let me know how you’d like to proceed.

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Everything you suggested I have done more then once. I see a lot of people have the exact problem I have and it’s not the tv

Thanks for clarifying that the issue isn’t with your LG TV itself and that the usual fixes have already been tried multiple times. Since this is a known problem affecting multiple users, it likely points to an issue on AMC’s app side—either a bug or a server-side glitch impacting on-demand content loading.

Here are some additional thoughts and next steps beyond the typical ones:

1. Check for AMC service status or announcements:
Sometimes outages or maintenance can cause parts of the app to not function properly. Look for updates at AMC’s official support or social channels. There is no always centralized status page, but official AMC help can confirm known issues.

2. Try watching on alternative devices temporarily:
While this doesn’t fix the LG app directly, it can help you access shows and confirm it’s not your account or subscription (e.g., try iPhone or web browser).

3. Wait for app updates:
Given reports of many users facing this problem, AMC developers may be working on a fix. Keeping your app updated is important as fixes roll out.

4. Contact AMC support directly with issue details:
Since this is a known, persistent bug, contacting AMC’s dedicated support will help escalate it faster. Provide your device model, app version, nature of the problem (live content works, on-demand won’t load), and confirm you’ve completed common troubleshooting steps. You can reach them at [email protected] or via their contact page here:
AMC Contact

5. Keep an eye on community forums:
Websites like Reddit, Roku Community, and LG forums have ongoing user discussions. Sometimes AMC or LG will reply with workarounds or updates there.

Since you’ve done everything on your end, the best course may be to escalate this formally to AMC support and rely on their fix rollout. If you want, I can help draft a support message for you with all the technical info included.

Does that sound good to you? Would you like assistance contacting AMC or trying a workaround on another device meanwhile?

How to update LG TV firmware for better app performance?

Great question! Keeping your LG TV’s firmware up to date can definitely help improve app performance, including streaming apps like AMC. Here’s a straightforward way to update your LG TV firmware:

1. Turn on your LG TV and make sure it’s connected to the internet.
2. Press the Settings button on your remote to open the menu.
3. Navigate to All Settings (or just Settings).
4. Select General (or Customer Support on some models).
5. Choose About This TV or Software Update.
6. Select Check for Updates. If an update is available, you’ll see the option to download and install it.
7. Confirm and let the TV download and install the update. It may restart during this process.

To keep your TV automatically updated in the future, look for and enable the option called Allow Auto Update so it installs new software releases as soon as they are available.

If you’d like, I can also send you a helpful video guide on this process or a direct link to LG’s official instructions.

Updating your LG TV firmware ensures you have the latest bug fixes and features, which can help resolve issues with apps like AMC not performing correctly14.

Let me know if you want me to walk you through this step-by-step or need assistance with anything else! Are you currently able to access your LG TV settings menu?

No updates

Thanks for checking on the LG TV firmware updates and confirming there aren't any available. Given the persistent loading issue on the AMC app, and no new firmware or app updates, it aligns with a wider problem some users are facing.

From community reports on Reddit and other forums, many users state that the AMC app is stuck loading with no updates available to fix this yet1. This points to an issue within the AMC app itself or its backend systems affecting on-demand content, rather than your TV or its software.

At this point, here’s what I recommend:

1. Use a Different Device Temporarily: If you have access to a smartphone, tablet, or computer, try using the AMC app or website there. This can confirm your account and subscription are working fine.

2. Contact AMC Support to Report the Issue: Since it is a known problem affecting multiple users, officially reporting it helps prioritize a fix. Include your TV model, app version, and confirm you’ve done the usual troubleshooting steps.

3. Wait for AMC App Updates: AMC developers appear to be aware, and the next update should address this loading problem.

4. Monitor AMC’s Social Channels or Forums for Fixes: Often AMC posts status updates or workarounds in places like Reddit or Facebook groups.

If you'd like, I can help draft a clear support message to AMC for you or walk you through alternative devices or temporary solutions in the meantime. How does that sound? Are you able to watch AMC shows on your iPhone or computer currently?

It works on my iPad and iPhone just not the tv. It doesn’t seem like anyone cares because this issue has been going on for a month and no updates have fixed it

I completely understand your frustration, especially since the AMC app works fine on your iPad and iPhone but not on your LG TV, and this problem has been ongoing for a month without resolution. It sounds like a widespread issue that AMC has yet to fully address, which some other users are also experiencing on smart TVs.

From what I’ve seen, many users report that the AMC app on various smart TVs—LG included—has trouble loading on-demand content, even though live streams work fine. This suggests the problem lies with the app’s compatibility or backend functionality on TV platforms rather than with your specific TV or account. AMC is likely aware but hasn't released a fix yet.

Here’s what I recommend to manage this in the meantime:
1. Continue using the iPad and iPhone for AMC streaming, where the app works smoothly.
2. Regularly check for AMC app updates on your LG TV that might contain a fix.
3. Consider alternate ways to stream AMC content on your TV, like using an external streaming device such as Roku or Amazon Fire Stick, which often have more frequently updated apps.
4. Report your issue directly to AMC via their support email [email protected] or through their contact page—your detailed feedback can help prioritize a fix.
5. Monitor AMC-related forums or social media, as updates or unofficial workarounds sometimes surface there.

If you like, I can help you put together a detailed support message for AMC that highlights your device, what you’ve tried, and the ongoing nature of the issue. Would you like me to do that? Or help you explore alternative streaming options on your TV?

Let me know how you want to proceed!