[AMC] Trying to watch Gangs of London but it continually freezes!!!!!

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Judy
3 months ago In AMC
Trying to watch Gangs of London but it continually freezes!!!!!

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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3 months ago

Hi! I’m sorry to hear that "Gangs of London" keeps freezing on your AMC app with your iPhone on iOS 18.7. Let’s see if we can get that sorted so you can enjoy the show without interruptions.

Could you tell me a bit more about when the freezing happens? For example:
- Does it freeze right at the start or after a few minutes?
- Are you connected to Wi-Fi or cellular data?
- Have you already tried closing and reopening the app or restarting your phone?

While you share that, here are some straightforward steps to try first:

1. Close and Reopen the AMC app:
- Swipe up from the bottom of your iPhone screen and pause to see open apps.
- Swipe up on the AMC app to close it completely.
- Open the app again and try playing the show.

2. Check your Internet connection:
- Make sure your Wi-Fi is strong or try switching to cellular data momentarily to see if it improves.

3. Update the AMC app:
- Go to the App Store, tap your profile icon, and scroll to see if there’s an update for AMC. If yes, update it.

4. Restart your iPhone:
- Press and hold the side button and either volume button until the slider appears, then slide to power off. Wait a moment and turn it back on.

If these don’t work, the next step would be to clear the app’s cache or reinstall the app:

- To reinstall: Delete the AMC app from your iPhone, restart your device, then download it again from the App Store.

Sometimes freezing can also be related to server-side issues or specific content streaming bugs. If you’ve tried all these, I can check on that for you as well. Let me know what you’ve tried or if you need guidance with any step!

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