Hi! I see you're having trouble resetting your Lingvano password on your phone and iPad. Let's work through this together.

First, just to clarify:
- Are you trying to reset your password through the Lingvano app on your iOS devices, or through a web browser?
- What happens exactly when you try to reset it—do you get any error messages, or does the reset email not arrive?
- Have you checked your spam or junk email folders for the reset link?

Meanwhile, here’s a straightforward step-by-step process you can try on your iOS devices:

1. Open the Lingvano app and go to the login screen.
2. Tap on “Forgot Password?”
3. Enter the email address associated with your Lingvano account and submit.
4. Check your email inbox (and spam folder) for the password reset email from Lingvano.
5. Click the link inside the email, which should open a page where you can enter a new password.
6. Set a new password and confirm it.
7. Return to the app and log in with your new password.

If you don’t receive the email or it doesn’t work, try resetting the password via the Lingvano website on your Windows device: https://linking.lingvano.com/Ss8X

Also, be sure your internet connection is stable and that no app restrictions or firewalls on your devices block the password reset emails or pages.

Let me know what you observe with these steps, and we can dig deeper if needed. I’m here to help!

More instructions on password reset can be found here 1.

i did everything right way but while im trying to reset it to accept my new password under that box says jwt malformed, i have tried on my phone and ipad both doesnt work to take my new password

Thanks for the details! The "JWT malformed" error refers to an issue with the JSON Web Token (JWT) — a secure token the system uses to verify your password reset request. When it says "malformed," it means the token the app received is not in the correct format or possibly corrupted, so it can't validate your new password.

Since this happens on both your phone and iPad, here are some steps to try:

1. Clear the App Cache and Data (if possible): On iOS devices, you can try uninstalling and reinstalling the Lingvano app to clear any cached tokens that might be causing issues.

2. Use the Password Reset Link via Web Browser on Windows: Instead of the app, try resetting your password directly on your Windows device's browser using the password reset link sent to your email. Sometimes the app might mishandle the token, while the browser is less likely to.

3. Make Sure Your Link is Complete: Sometimes, when you click the reset link from an email on mobile, the link might get truncated or altered. Try copying the entire link and pasting it into your browser’s address bar.

4. Check Date and Time Settings: JWT tokens are time-sensitive. Ensure the date and time on your devices are set correctly, preferably automatically via the network.

5. Try Incognito/Private Browsing Mode: On your Windows browser, open an incognito/private window and then navigate to the reset link to avoid any interfering browser extensions or cookies.

6. If the Problem Persists: This could indicate an issue with our backend token generation or validation system on the Lingvano side. In that case, I recommend contacting Lingvano's support directly at [email protected], providing the error details (“JWT malformed during password reset”), so our technical team can investigate further.

If you like, I can help you draft that message or guide you through the process.

Let me know how these steps go and if you need any more help! Are you able to access the reset link on your Windows browser?

it worked, through the website email to create new password and uninstall n reinstall the app on phone. now everything works

I'm glad to hear resetting your password through the website and reinstalling the app solved the problem! That was a good workaround for the "JWT malformed" token issue you encountered on mobile devices.

If you want to review the official password reset instructions or need to refer back to them in the future, Lingvano provides helpful guides here:
- How to change or reset your password: https://help-asl.lingvano.com/support/solutions/articles/101000365038-how-can-i-change-or-reset-my-password-
- Forgot password help: https://help-asl.lingvano.com/support/solutions/articles/101000364769-i-forgot-my-password-what-should-i-do-

If any other questions or issues come up with Lingvano, just let me know—I'm happy to help!

Are you satisfied with the solution I provided?