Hi! I understand you had trouble with the "confirm your email address" email from GetYourGuide not working, and you switched to using the app instead. Just to get a clearer picture, could you tell me if you never received the confirmation email at all, or if the link inside it wasn’t functioning properly?

Meanwhile, here’s what we can do to troubleshoot this:

1. Check your email inbox carefully: Sometimes the confirmation email might end up in your Spam, Junk, or Promotions folder. Could you check those folders to see if it landed there?

2. Verify the email address used: Double-check that the email address you registered with is correct. If there’s a typo, you might not get the email.

3. Try resending the confirmation email: Often, apps or websites have an option to resend the confirmation email through the sign-up or account settings page.

4. Use the app confirmation alternative: Since you mentioned using the app instead—usually the GetYourGuide app allows you to manage bookings and confirm your account directly, so that’s a good workaround.

If these steps don’t help, we can consider resetting the account email or verifying your account manually. Also, I can assist you with checking if there’s any issue with the email delivery on our side.

Would you like me to guide you through how to resend the confirmation email or confirm your account from within the app? Also, is your email service provider something like Gmail, Outlook, or another? That could help me advise on mail filtering.

Looking forward to your reply!