Hi there! I see your GetYourGuide app is not showing your booking, is that right? To make sure I assist you best, could you tell me a bit more? For example:

- Are you logged into the app with the same account you used to make the booking?
- Is the issue that your past booking doesn't appear at all, or are you having trouble making a new booking?
- Have you tried restarting the app or checking for any updates in the app store?

Once I know a little more, I can guide you through the right steps to get your bookings visible again.

new app download, using correct email and booking done 34 hours ago not showing

Thanks for sharing those details! Since you've downloaded the new app, used the correct email, and your booking from 34 hours ago isn't showing up, let's try this:

1. Open the GetYourGuide app on your Windows device.
2. Look for the option called "Import your booking"—this lets you manually bring in bookings not automatically linked.
3. Tap on "Import your booking," then enter the email address you used for your booking.
4. You'll receive a verification code via email. Enter that code into the app to confirm.
5. After verification, check if your booking appears in the app.

This method helps sometimes because new app installs may not immediately sync bookings done outside the app or on different devices1.

If after this your booking still doesn't show, please let me know. We can then check for any account or server issues, or I can guide you on how to contact support directly with your booking reference. How does that sound?