Hi there! I see you're having trouble verifying your identity to become a supplier on GetYourGuide. I'd love to help you get that sorted out. Could you share a bit more about where exactly the problem happens? For example, are you having issues uploading documents, getting your business type accepted, or something else?

In the meantime, here are some common points that might help:

1. Make sure the documents you provide are valid and accepted. Typically, GetYourGuide accepts passports or international identification documents for identity verification.

2. If your business type appears incorrect or you believe it needs updating, you should contact Supplier Support before starting the verification. They can adjust this for you.

3. You usually have up to 3 attempts to complete the verification. If you’ve been rejected a few times, it might be worth contacting Supplier Support to reset your verification so you can try again with the correct details.

4. Check that the identification is not expired and that the images are clear and match the information you entered.

If you’ve tried these already and are still stuck, please let me know what step caused trouble, and we can dig deeper together.

Would you be able to provide those details?

As soon as I try to verify my personal information, I get to the part where I have to take a picture of my id card and then it stops and tell me that there is a problem with the camera permission. But I allowed camera to be used and even used a different computer but it says the same thing

Thank you for sharing those details. It sounds like the camera permission message keeps popping up during ID verification, even though you've allowed camera access, and this happens across different devices. Let's go through a few steps that usually help with this kind of camera permission issue on Android 10 and browsers using WebKit.

1. Double-check browser camera permissions
- On your Android device, go to Settings > Apps & notifications > See all apps.
- Find the browser you are using (for example, Chrome or your default WebKit-based browser).
- Tap Permissions and make sure Camera permission is granted. Sometimes camera permission for the system browser may be missing or revoked even if it seems allowed during the prompt.

2. Clear browser cache and data
- Still in app settings for your browser, try Clearing cache and then Clearing storage or data. This resets permissions and can fix persistent permission bugs.

3. Try incognito/private mode or a different browser
- Sometimes extensions or cached cookies interfere with camera permissions. Try opening the verification page in an Incognito/Private tab or switch to a different browser to see if that works.

4. Restart your device
- A quick restart can often help reset any stuck app or permission glitches.

5. Check if any app is blocking camera access
- Some security or privacy apps on Android can block camera usage system-wide. If you have antivirus or privacy apps, try temporarily disabling them.

6. Verify that no other app is using camera at the same time
- Ensure no other app is currently using the camera, as this can prevent new apps or browser tabs from accessing it.

If these steps don’t solve the issue, since you also tried a different computer and still had the same camera permission error, it might be linked to the identity verification platform itself or how the site requests camera permissions.

In that case, contacting GetYourGuide Supplier Support at [email protected] to explain this specific problem can help them check if there is an ongoing platform issue or reset your verification process.

Would you like me to walk you through any of these steps? Or do you want me to help draft an email to support for you?