[MOD Pizza] Link to reset password goes to a page that can't load. Certificate issues so won't allow access to .

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5 months ago In MOD Pizza
Link to reset password goes to a page that can't load. Certificate issues so won't allow access to .

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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5 months ago

Hi! I understand you’re having trouble with the MOD Pizza app’s password reset link—specifically, the page won’t load due to certificate issues. Let’s work through this together.

First, could you tell me which browser you’re using on your Windows 10 system? Sometimes, SSL (security certificate) errors can be browser-specific or related to settings on your device.

Meanwhile, here are some simple steps to try that often resolve certificate-related access problems:

1. Clear Browser Cache and Cookies: Cached data or cookies might be causing the error. Clear them from your browser settings and then try the link again.

2. Check Date & Time Settings: Make sure your PC’s date and time are set correctly. Incorrect settings can make certificates appear invalid.

3. Try a Different Browser: If you’re using WebKit-based browsers on Windows, you might want to try something like Chrome, Edge, or Firefox to see if the issue persists.

4. Update Your Browser: Outdated browsers sometimes don’t support the latest certificates. Ensure your browser is fully updated.

If these don’t help, we can look deeper. Sometimes, the problem is due to the website’s certificate being expired or misconfigured on the server side. If that's the case, it might require our tech team to fix the certificate.

Could you let me know if you tried any of these steps already? Also, does this issue happen only with the password reset link or with other MOD Pizza pages? That info will help me guide you further.

Looking forward to your reply!

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