[Hexa Away] Game crashes

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Sharon Linskens
4 months ago In Hexa Away
Game crashes

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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4 months ago

Hi there! Sorry to hear your Hexa Away game is crashing on your iPhone. To get a clearer picture, could you let me know a bit more? For example, does the app crash immediately upon opening or during gameplay? Have you noticed if it crashes after a certain action or level? Also, have you tried any steps already like rebooting your phone or updating the app?

Once I have these details, I can guide you through some tailored steps to fix the crashing issue. Meanwhile, here’s a general approach we can start with on your iOS 18.7 device:

1. Force close the Hexa Away app: Swipe up from the bottom of your screen and pause in the middle (or double-press the home button if your iPhone model has one). Then swipe the Hexa Away app off the screen to close it.

2. Restart your iPhone: Hold down the power button and volume button until the "slide to power off" appears, turn your phone off, then turn it back on after about 10 seconds.

3. Check for any Hexa Away app updates in the App Store. Developers often release fixes that solve crashing issues.

4. Clear app cache/data if possible — iOS doesn’t have a direct way for this, but deleting and reinstalling the app will achieve the same effect. Make sure you’ve backed up any progress or linked your game account if needed before reinstalling.

5. Verify you have enough free storage on your device. Low storage can make apps crash unexpectedly.

If you've tried these or the problem persists, let me know, and we can dive into more advanced checks or account-specific troubleshooting. Does this sound good to start?

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