[OnPath CU] Cant login app. keep saying try again

E
erica
8 months ago In OnPath CU
cant login app. keep saying try again

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Emily Roberts

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8 months ago

Hi there! I see you’re having trouble logging into the OnPath Credit Union app and it keeps telling you to “try again.” I want to help you get this sorted out.

To start, could you tell me if you’re seeing this issue after entering your username and password? Also, have you tried resetting your password or checked if your account might be inactive?

Meanwhile, here’s a step-by-step approach we can try together:

1. Double-check your login credentials: Make sure your username and password are entered correctly. Sometimes a simple typo can cause the problem.

2. Reset your password: If you’re a legacy OnPath member or if you haven’t logged in for the first time on this app, you might need to use the “Forgot Password” link to set or reset your password before logging in. This often helps first-time logins or after updates.

3. Clear app cache or reinstall: If the app is giving persistent errors, try deleting the old app completely and reinstalling the latest version from your app store. That can fix bugs related to old cached data.

4. Check your internet connection: Ensure you have a strong and stable internet connection. Sometimes, weak connections cause login failures.

5. Try logging in via the website: Visit BeOnPath.org login page through a browser on your Windows device and see if you can sign in there.

If you’ve already tried some of these, please let me know which ones so I can guide you further. If none of these steps work, we might need to check if there’s a specific issue with your account or if the app has a temporary service problem.

Does this help? Let me know what you see or have tried so far!

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