[Miro] My board suddenly has faded and inactive arrows. I can't adjust them! How can I fix this?

A
Aleksand
1 year ago In Miro
My board suddenly has faded and inactive arrows. I can't adjust them! How can I fix this?

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Charlotte Green

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1 year ago

Hi there! I see your board arrows in Miro have suddenly become faded and inactive, and you can’t adjust them. That sounds like something we can definitely look into together.

To better assist, could you tell me:
- Are these arrows connected inside a container (like a frame or shape)?
- Have you tried to move or reconnect the arrows recently?
- Does this happen on one particular board or multiple boards?
- Did you notice this right after any specific action, like copying or nesting items?

In the meantime, here's a common cause and a straightforward fix we can start with:

1. Arrows inside containers: Sometimes, when arrows are placed inside a container (a frame or shape), they can become inactive or "faded," meaning you can't edit them normally. A known workaround is to first join the arrows outside the container and then carefully move them one by one into the container. This often restores their normal behavior.

2. Check zoom level: On some occasions, if your zoom is too low, arrows appear faint or inactive visually. Try zooming in on the board to see if the arrows become more responsive.

3. Clear cache and sign out/in: Sometimes, the browser cache can cause UI glitches. Since you’re using WebKit on Windows 10, clearing your browser’s cache and restarting your session by signing out and back into Miro can refresh the interface.

4. Try selecting the arrows differently: Click directly on the arrow line or endpoint once, and then try adjusting. Avoid clicking multiple times in quick succession as it might cause selection glitches.

If you've already tried these or the issue persists, let me know so we can explore more advanced troubleshooting steps, like checking for account or permission issues or any recent Miro updates that might affect arrow behavior.

Does this match what you've experienced so far? Let me know how it goes!

A
Aleksand
1 year ago

the arrows are connected inside the container. everything was fine before, the changes happened during the work process by themselves

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Thanks for the extra detail! Since the arrows are connected inside a container and the change happened during your workflow without any manual adjustments, this matches a known situation with arrows inside Miro containers.

The recommended approach, based on similar cases reported by other users, is to:

1. Move the arrows outside the container temporarily.
2. Join or adjust the arrows outside the container where they behave normally.
3. Then move the arrows back into the container one by one.

This process often restores the arrows’ normal, active state and allows you to edit and move them again.1

Would you like me to guide you through that step-by-step? Also, if time permits, testing this on a duplicate board or with a few arrows first might help avoid losing any work. Let me know how you'd like to proceed!

A
Aleksand
1 year ago

как посмотреть предыдущие версии доски и её изменения?

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Charlotte Green

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1 year ago

Привет! Чтобы посмотреть предыдущие версии доски в Miro и увидеть изменения, вот что нужно сделать на вашей доске:

1. В верхней панели доски нажмите на три вертикальные точки, чтобы открыть главное меню.
2. Выберите пункт Board (Доска) > History (История). Откроется панель с историей изменений доски.
3. Там можно увидеть список версий доски и детальный лог изменений – кто и когда что изменил.
4. Чтобы восстановить предыдущую версию, выберите нужную версию и нажмите Restore (Восстановить), при этом обычно создаётся отдельная копия доски с этой версией.

Это позволяет не только отслеживать изменения, но и откатываться к предыдущим состояниям при необходимости.

Если хотите, могу провести вас по этим шагам прямо сейчас! Как вам такой план? 1

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