Hi! I see you're having trouble recovering your Tutanota account using your recovery code for the address [email protected]. Let's get to the bottom of this together.

First, to help me understand better—can you tell me exactly what happens when you enter the recovery code? For example, do you get an error message saying it's invalid, does nothing happen, or something else?

While you get that for me, here are a few key things to check:

1. Make sure you're entering the recovery code exactly as you saved it. Sometimes a small typo or missing character can prevent restoration.
2. Confirm that your Mac's date, time, and timezone settings are correct because Tutanota and authentication apps rely on that synchronization.
3. Try using a different browser or disabling any extensions that could interfere with the login process.
4. Ensure you're using the recovery code at the official Tutanota recovery page (usually part of the Tutanota login flow).

If you've confirmed those and it's still not working, it could be due to other technical issues. Since recovery codes are uniquely generated to reset your account, if the code doesn't work, unfortunately, access can't be restored via other means due to Tutanota's strong security design.

Let me know if you want me to walk you through these steps, or if you've tried them already. Also, if you want, I can check some more details on this for you. How's that sound?

Can not go through authorization process

Thanks for clarifying that you can’t get through the authorization process in the Tuta app.

This issue often happens when the app and the device’s authenticator (or time settings) are out of sync. On your Mac running OS X 10.15.7, here’s a straightforward approach to try:

1. Check Date & Time Settings:
- Go to Apple menu > System Preferences > Date & Time.
- Make sure “Set date and time automatically” is enabled and that your time zone is correct. This ensures your Mac and the Tuta app have synchronized clocks.

2. Restart the Tuta App:
- Quit the app completely (right-click the Dock icon > Quit), then reopen it fresh.

3. Ensure Correct Authenticator App Settings:
- If you use a separate authenticator app (like Google Authenticator), check that its time is synchronized. Usually, authenticators have a “sync time” or “time correction” option.

4. Try Logging in via Web Instead of App:
- Go to the official website https://app.tuta.com/login and try logging in there to see if the problem is app-specific.

5. Update or Reinstall the App:
- Check you have the latest Tuta app version for your Mac. If unsure, uninstall and reinstall it from the official source.

If after doing these you still can’t complete authorization, there’s a chance your account could be flagged for manual approval due to Tuta’s spam or abuse protection. This temporarily blocks sending/receiving mail until approved by Tuta support. In such cases, contacting Tuta directly by emailing [email protected] can help resolve the hold1 7.

Let me know which step you want to try next or if you want me to guide you through one specifically. Does this sound doable?