[Tuta] Can't log in. "turning on privacy, decrypting mails, cycling to work, restocking tuta fridge..."

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andrei
3 months ago In Tuta
Can't log in. "turning on privacy, decrypting mails, cycling to work, restocking tuta fridge..."

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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3 months ago

Hi there! I understand you're having trouble logging into the Tutanota app and seeing the message "turning on privacy, decrypting mails, cycling to work, restocking tuta fridge." Let’s get this sorted out together.

First, just to clarify: are you using the Tutanota app on your Linux device? Also, could you let me know if this happens right after you enter your password or at some other point? Any more details on when this message appears will help.

Meanwhile, here are some quick steps we can try:

1. Check your internet connection: Tutanota needs a stable connection to decrypt emails. Can you confirm your connection is stable?

2. App updates: Make sure your Tutanota app is up to date; an outdated version can cause issues.

3. Restart the app or device: Sometimes a simple restart can clear stuck processes.

4. Clear the app cache: If possible, clear the cache to remove any corrupted temporary data.

5. Check system time and date: Incorrect date/time settings can interfere with encryption.

If you’ve tried all those, let me know, and we can dive into more detailed troubleshooting steps specific to Linux or involving your account.

Could you tell me which of these you’ve tried or if you see any other error messages? That way, I can better guide you.

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