Hi! I see you're getting the "connection lost, move within 33 feet" message, even though your InPen is right next to your iPhone. Let's get this sorted out.

Just to clarify:
- Is your iPhone's Bluetooth turned on?
- Are you currently running the latest version of the InPen app?
- Have you tried restarting your phone and the InPen app already?

Here's a step-by-step approach you can try to fix the connection issue:

1. Enable Bluetooth: Make sure Bluetooth is on in your iPhone's settings. Sometimes toggling Bluetooth off and on again helps.

2. Stay Close: Even though the pen seems close, try moving it within 3 feet (about 1 meter) to your phone as the app's designed to test connection best at this range.

3. Restart Devices: Power off your iPhone fully, wait 10 seconds, then turn it back on. Also close and reopen the InPen app.

4. Unpair and Re-Pair:
- Go to your iPhone Bluetooth settings, find your InPen under "My Devices," tap the "i" icon and choose "Forget This Device."
- Then in the InPen app, try pairing the pen again from scratch.

5. Bluetooth Interference: Check if you're near other Bluetooth devices, Wi-Fi routers, or microwaves that might interfere. Try moving to a different room if possible.

6. Dispense a Dose Test: Some users report that instructing the pen to dispense 2 units on the ground while near your phone refreshes the connection.

If after these steps the app still says connection lost, it may be worth checking if your app and InPen firmware are up to date or contacting Medtronic technical support at 1-800-284-4416, option 1 for more specialized help.

Would you like me to walk you through any of these steps in more detail?

So your saying your Inpen has to be by your phone all the time for the signal not to be lost?

Great question! To clarify, your InPen Smart Pen uses Bluetooth to connect to your iPhone and send dose information to the app. Bluetooth technology generally works best when the devices are within about 33 feet (10 meters) of each other. However, in practical daily use, it's ideal to have the pen fairly close—usually within a few feet—to maintain a reliable connection.

If your phone and pen are farther apart or separated by walls or other obstacles, the connection can drop, triggering the “move within 33 feet” message. So yes, your InPen does need to stay reasonably close to your phone for real-time syncing of data and alerts1.

That said, you don't have to literally hold the pen against your phone all the time; normal close proximity like in a pocket or nearby surface usually works well. If you're seeing that message even when the pen and phone seem close, it might be due to Bluetooth interference, low battery, or pairing issues.

Does that help explain the proximity requirements? Would you like me to help check your Bluetooth settings or guide you through re-pairing the pen with your iPhone?

What are the common causes of InPen connection issues?

Thanks for asking about common causes of connection issues with the InPen Smart Pen app. Understanding these can really help pinpoint what might be going wrong. Based on official Medtronic resources and common user experiences, here are frequent reasons why connection problems happen:

1. Bluetooth Not Enabled or Interference: The InPen relies on Bluetooth to sync with your iPhone. If Bluetooth is off or there’s interference from other wireless devices, walls, or crowded environments, the connection can drop. Keep the pen and phone within about 3 feet (1 meter) to ensure stable communication.

2. Device Pairing Problems: If the pen isn’t properly paired or the pairing gets corrupted, the app may lose connection. Forgetting the device in your iPhone’s Bluetooth settings and pairing again often resolves this.

3. Low Battery: Either on the pen or your iPhone can cause disruptions. Make sure both devices are sufficiently charged.

4. Software Version Mismatch: Using an outdated version of the InPen app or pen firmware can create compatibility issues. Keep your app updated via the App Store and check for any firmware updates within the app.

5. App Glitches or iOS Compatibility: Sometimes app bugs or new iOS versions may introduce problems. Restarting the app or your phone can help, or reinstalling the app if needed.

6. Multiple Bluetooth Connections: Having many active Bluetooth devices connected to your iPhone at once can interfere with the InPen connection.

7. Environmental Factors: Physical barriers or other wireless signals (like Wi-Fi routers or microwaves) may reduce Bluetooth range or stability.

If you want, I can guide you through checking and addressing any of these causes step-by-step. Or if you’ve already tried some, let me know which ones, and I can suggest next steps.

You can also refer to Medtronic’s troubleshooting page for more details:
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Does this list match what you’re experiencing? Would you like help with any specific step?