Hi! Sounds like you're having trouble both receiving and making calls using the Cloaked app on your iPhone running iOS 26.1. Let’s get to the bottom of this together.
To start, could you tell me if this problem is happening with all calls or just calls linked to a particular Cloaked identity or phone number? Also, are you seeing any error messages when trying to dial out?
Meanwhile, here’s a step-by-step approach we can try:
1. Check the Cloaked Forwarding Settings - Open the Cloaked app and go to your Communication Settings. - Make sure call forwarding is enabled for the identity you want to use for calls. Without forwarding enabled, calls won’t route properly.
2. Verify the Number’s Validity - Ensure the number you are calling or expecting to receive calls on is valid and active.
3. Check iPhone Call Permissions - Go to Settings on your iPhone → Scroll down to Cloaked app → Make sure the app has permission to access your contacts and phone functions.
4. Restart Your iPhone - Sometimes a quick reboot can resolve networking hiccups.
5. Log Out and Log Back In - In the Cloaked app, log out of your account and log back in to refresh your session.
6. Confirm Network Connectivity - Make sure your phone has a strong cellular or Wi-Fi connection for calls to connect through Cloaked.
If after these steps, you’re still unable to make or receive calls, it may be worth checking if there’s something unusual with your Cloaked account or a service-side issue.
Would you please try those and let me know what you find? That way, I can guide you further based on what you observe.
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Henry Adams
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Hi! Sounds like you're having trouble both receiving and making calls using the Cloaked app on your iPhone running iOS 26.1. Let’s get to the bottom of this together.
To start, could you tell me if this problem is happening with all calls or just calls linked to a particular Cloaked identity or phone number? Also, are you seeing any error messages when trying to dial out?
Meanwhile, here’s a step-by-step approach we can try:
1. Check the Cloaked Forwarding Settings
- Open the Cloaked app and go to your Communication Settings.
- Make sure call forwarding is enabled for the identity you want to use for calls. Without forwarding enabled, calls won’t route properly.
2. Verify the Number’s Validity
- Ensure the number you are calling or expecting to receive calls on is valid and active.
3. Check iPhone Call Permissions
- Go to Settings on your iPhone → Scroll down to Cloaked app → Make sure the app has permission to access your contacts and phone functions.
4. Restart Your iPhone
- Sometimes a quick reboot can resolve networking hiccups.
5. Log Out and Log Back In
- In the Cloaked app, log out of your account and log back in to refresh your session.
6. Confirm Network Connectivity
- Make sure your phone has a strong cellular or Wi-Fi connection for calls to connect through Cloaked.
If after these steps, you’re still unable to make or receive calls, it may be worth checking if there’s something unusual with your Cloaked account or a service-side issue.
Would you please try those and let me know what you find? That way, I can guide you further based on what you observe.
Also, here is a helpful article from Cloaked’s support that covers call/SMS issues for reference: Troubleshooting Call and SMS Issues
Are you satisfied with this initial troubleshooting plan?