Hi! I see your Meteo app started crashing today on your Android 10 device. Let's get this sorted out together.

To start, could you tell me a bit more about what happens when it crashes? For example:
- Does the app crash immediately when you open it, or after some time of use?
- Are there any error messages or behaviors you notice?
- Have you updated the app or your device recently?

Meanwhile, here’s a simple step-by-step you can try to fix common app crashing on Android:

1. Restart your device. Sometimes a simple reboot clears temporary glitches.
2. Check for app updates: Open Google Play Store, search for Meteo, and see if there’s an update available. If yes, update it.
3. Clear cache and data of the Meteo app:
- Go to Settings > Apps > Meteo
- Tap Storage
- Tap Clear Cache first; if that doesn't help, try Clear Data (this resets the app but you won’t lose your account info)
4. Free up space: If your device storage is nearly full, that can cause crashes. Check Settings > Storage and clear some space if needed.
5. Check your internet connection: A poor network can sometimes cause apps to become unstable.

If you’ve already tried these, let me know what you’ve done so I can guide you further or check if there are any known issues today.

Are you comfortable trying these steps now?

It crashes when scrolling and crashes when I try to access weather for Santa Maria del Cami. I have tried all of the solutions and have even uninstalled and reinstalled the app. All to no avail

Thanks for the details and for trying those initial fixes already. Since the Meteo app crashes specifically when scrolling and when accessing weather for Santa Maria del Cami, and you’ve also reinstalled with no luck, this could be related to either a data issue with that location or a glitch in the app’s handling of that specific weather data.

Here’s what I recommend as the next steps:

1. Check for App Update or Bug Reports: Sometimes such specific crashes are due to bugs with particular locations or data sets. Please check if there is any app update pending in Google Play Store. If not, Meteo might be aware and working on a fix.

2. Try Another Location Temporarily: Check if the app crashes with other locations nearby or different searches. If it’s only Santa Maria del Cami causing a crash, that helps confirm the problem’s source.

3. Report the Issue to Meteo Support: Since it’s a specific location causing crashes after reinstall, I suggest reporting this directly to Meteo’s support team—they can investigate their backend data for that location. You can email them at [email protected] with details of the problem.

4. Temporarily Use Another Weather Source: While this gets resolved, you might also try a different weather app for that location as a workaround.

I also found some related troubleshooting videos about weather apps crashing that might offer additional insights, but the direct issue here looks like it calls for Meteo’s backend team attention 1 2.

Could you please confirm if the app crashes only with Santa Maria del Cami and not other locations? That will really help clarify the problem. Also, are you okay with sending the report to their support email? I’m here to guide you through that if needed.

The app also crashes when scrolling on other locations.

Thanks for the update! Since the Meteo app crashes when scrolling through multiple locations and not just Santa Maria del Cami, it suggests a broader issue with how the app renders the weather data during scrolling on your Android 10 device with WebKit. Given that you've already reinstalled the app and cleared data, let's try a few targeted steps that sometimes help with repeated crashes on scrolling:

1. Disable Location Services Temporarily:
Sometimes, continuous location updates plus scrolling can cause issues. Go to Settings > Location and temporarily turn off location services, then open the Meteo app and try scrolling again.

2. Check Background Apps and Resources:
Close other apps running in the background to free up memory and processing power, which might stabilize the app's performance.

3. Turn Off VPN or Proxy if Active:
VPNs/proxies can sometimes interfere with the app data fetching. If you're using a VPN or proxy, disable it and retry.

4. Test on a Different Network:
Try switching from Wi-Fi to mobile data or vice versa to rule out network-related data loading issues during scrolling.

5. Clear WebView Data:
Since your device uses WebKit (which is related to WebView on Android), outdated or corrupted WebView data may cause app rendering crashes.
- Go to Settings > Apps > Android System WebView (or WebKit WebView)
- Tap Storage and then Clear Cache and Clear Data
- Restart your phone and try the app again.

6. Update or Reinstall Android System WebView:
Make sure your Android System WebView component is updated via Google Play Store. An outdated version can cause app display issues.

If none of these help, it may be a compatibility bug with the Meteo app version and Android 10 WebKit on your device. In that case, reporting the crash log to Meteo support is an important next step. They use crash logs to troubleshoot and fix these bugs.

Would you like, I can guide you on how to capture and send a crash report? Also, please let me know if you have any VPNs active or if you want help with clearing WebView data.
3 6

I disabled location services to no avail. I will try the We view later

Thanks for letting me know you’ve disabled location services but the issue persists. Since your Meteo app crashes while scrolling and accessing weather across various locations, and disabling location services didn’t help, it’s likely not just a location permission problem but could be related to how the app handles weather data rendering or possibly a WebView issue on your Android 10 device.

When location services cause app problems, sometimes toggling them off and back on, or resetting related permissions can help, but since you still see crashes, focusing on the WebView component next is a good idea. Android System WebView helps many apps display web-based content properly, and problems with it can cause crashes in apps that use web elements internally.

So, when you try clearing the WebView cache and data, also ensure it’s updated from the Play Store. That can often solve rendering crash issues similar to yours.

If clearing WebView doesn’t fix it, the next best step would be to gather crash logs or error details and send a report to Meteo’s support team at [email protected]. They may already be aware of this issue or can analyze the logs to target a fix.

If you’d like, I can guide you step-by-step on clearing WebView cache/data or on how to contact support efficiently. What would you prefer?

Are you satisfied with these suggestions so far?

Yes, but I now have to deal with other matters. I'll resume later

Hi! You’re interested in the Meteo app update features for 2023. While specific detailed notes on Meteo’s 2023 updates are a bit limited, I can share some general insights about updates common to modern weather apps like Meteo in that period:

1. Improved Weather Data Accuracy: Many weather apps enhanced their data sources and forecasting models in 2023 for better precision.

2. Enhanced User Interface: Updates often focused on making the app more visually appealing and easier to navigate, with clearer icons and animations.

3. New Weather Radar Features: Including better visualization of precipitation, storms, and fog areas, sometimes with their own unique symbols or layers.

4. More Personalized Forecasts: Features such as location-based alerts, home/work weather forecasts, air quality updates, and health-related weather insights became more common.

5. Widgets and Notifications: Better support for widgets on the home screen that provide quick weather info, plus more customizable notification settings.

6. Optimizations for Different Devices: Updates to support the latest operating systems and screen sizes, improving overall performance and stability.

Although these are general trends across weather apps, for the official Meteo app, you might want to check the version history or release notes on Google Play Store or reach out to Meteo support for exact details.

If you want, I can help you find the latest official update notes or assist with anything else regarding your Meteo app!

Are you satisfied with this overview?

App keeps crashing. This has only started today

Hi! I see your Meteo app started crashing today on your Android 10 device using WebKit. Let's work through this together to get it fixed.

Since this began just today, here are some simple steps that often resolve sudden app crashes on Android:

1. Restart your phone — this clears temporary glitches.
2. Update the Meteo app via Google Play Store if an update is available.
3. Clear the app cache and data:
- Go to Settings > Apps > Meteo
- Tap Storage, then Clear Cache
- If needed, also Clear Data (this resets the app but won't delete your account)
4. Check your internet connection to ensure it’s stable.
5. Make sure your Android System WebView component is up to date in Google Play Store, as it helps apps like Meteo display content properly.

If you've already tried these or the issue persists, could you tell me when exactly the app crashes? For example, does it crash immediately on opening, or during actions like scrolling or viewing specific locations? That info helps narrow down the cause.

Additionally, try temporarily turning off location services and see if it makes any difference, as sometimes location-related permissions can affect weather apps’ stability12.

Please let me know what you've tried so far and any specific behaviors you've noticed, so I can guide you further! Are you comfortable trying these steps now?