Hi there! I see you're having trouble with the Unity app not displaying transactions or visits. To help you better, could you please clarify a couple of things for me?

1. Are you referring to in-app purchase transactions and user visits inside your Unity project dashboard or within your app on your iPhone?
2. Is this issue happening on your specific iPhone device (iOS 18.6.2), or across multiple devices?
3. Have you checked if this problem is just for recent transactions/visits, or does it affect all historical data?
4. Are you using Unity Analytics or Unity IAP features to track transactions and visits?

With that info, we can get a clearer view and dive into the right troubleshooting steps. Looking forward to your reply!

I have an iPhone. I have visits from 2013-2025 that do not show up.

Thanks for the extra info! So you’re saying your Unity app on your iPhone (iOS 18.6.2) is not showing visits or transaction data spanning from 2013 to 2025, correct?

Since that data range includes past and even future dates, just to clarify:
- Are you expecting the app to show historical data from many years ago (2013 onward)?
- Or do you also mean recent or future transactions/visits that should appear but don’t?

Generally, Unity Analytics and Unity IAP (In-App Purchases) record and display data as it’s collected from the app, but they do not “backfill” or create data for years that predate the tracking setup or do not yet exist in the system.

Here’s what I recommend checking step-by-step:

1. Confirm Analytics Setup:
- Is Unity Analytics properly enabled and integrated in your Unity project for all those years? Analytics data will only exist from the time tracking was enabled onward.
- Check the Unity dashboard to see if any analytics data is visible there for the relevant date range.

2. Validate Date Filters:
- On your iPhone or in the Unity dashboard, double-check that the date filters on reports or views are correctly set to include 2013 through 2025 without errors or misunderstanding.

3. Account and Permissions:
- Ensure you are logged into the correct Unity account that owns or has access to the data.
- Sometimes access restrictions or using the wrong project or environment can cause missing data views.

4. Data Retention:
- Unity's backend may have data retention limits for analytics or transaction history. Data that old (especially from 2013) might no longer be available in the dashboard depending on your account plan or Unity's policies.

5. Check App Version and Build:
- Make sure your app version on the iPhone is updated and properly sending data back to Unity servers. Sometimes outdated Unity IAP or Analytics SDKs can cause syncing issues.

6. Restore Purchases Feature:
- For transactions missing in your app, especially on iOS, check if the Restore Purchases feature works correctly. Recent reports show issues with RestoreTransactions() in some Unity versions, where receipts aren’t found1.

If you’d like, I can guide you through how to verify these items on your iPhone or Unity dashboard. Just let me know which one you'd prefer!

Are you comfortable checking the Unity dashboard and your app version first?

How to troubleshoot historical data not appearing in Unity app?

Thanks for your patience! Let’s focus on troubleshooting why historical data (like visits and transactions) might not be appearing in your Unity app or dashboard.

Here’s a step-by-step guide tailored for Unity Analytics and transaction data issues:

1. Check If Data Collection Was Enabled During That Period
Unity Analytics only collects data after it’s enabled in your project. If tracking wasn’t active from 2013 through 2025, historical data won’t exist for those years. You can confirm this in the Unity Dashboard under your project settings.

2. Review Data Retention Limits
Unity Analytics may have a retention period for how long data is stored. Data from very old dates (like 2013) may no longer be accessible, depending on your plan and Unity’s policies. This could explain missing historical data for those early years.

3. Verify Date Filters in Reports
Sometimes no data appears simply because the date filters are set incorrectly or to a range where no data was collected at all. Double-check your report’s date settings both in the Unity dashboard and in any in-app views.

4. Confirm Unity Services and SDK Are Up to Date
Ensure you’re running the latest Unity SDK versions for Analytics and In-App Purchases in your project. Older SDKs might cause syncing or display issues.

5. Check for Unity Analytics Service Status and Policy Changes
Be aware that the legacy Unity Analytics service stopped receiving new data as of January 31, 2024. Unity recommends transitioning to the new Data Platform for analytics needs3. If you haven't migrated, your data collection and visibility might be affected.

6. Look for Disabled Metrics or Settings
On the Unity backend, historical metrics or data tracking might have been disabled by accident or through configuration. Verify that all relevant metrics are enabled so data is collected and reported properly.

7. Try Viewing Data via Unity Dashboard
Instead of the app interface, log into the Unity Dashboard on your iPhone’s browser and check if the visits and transaction data appear there. This helps isolate whether the problem is in the app or upstream on Unity’s servers.

If during these steps you find specific issues or errors, let me know! I can guide you in resolving those or escalating to Unity support if needed.

For more detailed instructions, Unity provides a troubleshooting article for analytics data issues that might help as well2.

Are you able to check your Unity Dashboard and confirm your analytics setup and date filters? That would be a great place to start.

I have no date filters on my app

Got it! You're noticing that your Unity app itself doesn't have a date filter option to view visits or transactions by date. That makes sense because the Unity app's interface often doesn’t provide built-in date filtering directly. The filtering of data by date usually happens in the Unity Dashboard on a web browser, not within the app itself. This is a common point—many users have noted that date range filtering is something you do in the dashboard, and not inside the app1.

Here’s what I suggest to effectively view and troubleshoot historical data on your iPhone:

1. Use Safari or another browser on your iPhone to access the Unity Dashboard (dashboard.unity.com) instead of trying to view detailed analytics or transactions inside the app. The dashboard is designed for filtering data by date, viewing visits, transactions, and other analytics.

2. Once logged in on the dashboard, locate your project and navigate to Analytics or IAP reports. There you can apply custom date filters to see specific time ranges, including historical data, if available.

3. If your app does not have UI for date filtering, consider adding in-app date filter controls (if you want users or yourself to filter data inside the app). This would require custom development using Unity’s Analytics API or backend queries to pull filtered results and display them.

4. Check if your dashboard shows any data for the date range you want. If no data appears there despite the correct date filters, it’s likely due to data retention limits or your Unity Analytics not being enabled for those periods.

5. If you want to confirm data syncing from your device to Unity, verify your app is up to date and sending analytics/events correctly by checking logs or Unity Analytics settings in your Unity project.

To sum up, the Unity app you use on your iPhone generally does not have date filters built in — this function is expected in the web dashboard. For detailed historical data views, always use the Unity Dashboard via a browser on your device.

Would you like me to walk you through how to navigate the Unity Dashboard on your iPhone to view and filter this data?