Hi there! I’m Charlotte. I understand you’re seeing a “no associated devices found” message when trying to use the Total Wireless app. Let’s get this sorted out together.

To start, could you tell me a bit more? For example:
- Are you signed in with the correct Total Wireless account?
- Was your device working with the app before, or is this the first time?
- Have you recently changed devices or accounts?

Meanwhile, here’s a simple checklist we can try:

1. Confirm Account Sign-In
Open the app and make sure you’re logged in with the phone number or email linked to your Total Wireless account.

2. Check Your Device Association
The app looks for devices linked to your account. Sometimes, if the phone’s service or account isn’t fully activated or linked, this message can show up.

3. Refresh or Reinstall the App
Try signing out of the app, closing it fully, and signing back in. If that doesn’t help, uninstall the app and reinstall the latest version from the Play Store.

4. Verify Account Status Online
You can log in to your Total Wireless account via their website to check if your device is registered there.

5. Restart Your Phone
A quick reboot can often refresh network and app settings.

If you’ve done any of these already, please let me know which ones so we don’t repeat steps. Also, if you have your device’s account details handy, that’ll help me assist you better.

Does this sound okay so far?