[Focus To-Do] In the latest version, 16.2, it keeps signing me out and deleting my projects! Frustrating.

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Elnaz
4 months ago In Focus To-Do
In the latest version, 16.2, it keeps signing me out and deleting my projects! Frustrating.

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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4 months ago

Hi there! I’m sorry to hear that in version 16.2 of Focus To-Do the app keeps signing you out and deleting your projects. That definitely sounds concerning. To get a better picture, could you tell me:

- Are you logged in with a specific account type (email, Google, etc.)?
- Does this happen immediately upon opening the app, or after a certain period?
- Have you noticed any internet connectivity issues or app crashes before this happens?
- Have you tried logging out and logging back in manually or reinstalling the app?

Meanwhile, here’s a good starting point to troubleshoot:

1. Check Internet Connection: Ensure your Android device has a stable internet connection since Focus To-Do syncs your data to the cloud. Fluctuations in connectivity can cause sign-out issues or failure to save projects.

2. Clear Cache of the App:
- Go to Settings > Apps > Focus To-Do
- Tap Storage > Clear Cache
This can fix any corrupted temporary data without deleting your projects.

3. Update or Reinstall the App:
- Check the Play Store if an update past 16.2 exists that resolves bugs.
- If not, consider uninstalling and reinstalling the app. Before you do this, confirm you have your login credentials, as uninstalling might remove local data.

4. Check Account Sync:
- Open the app and verify you’re logged into the correct account.
- Try signing out manually and signing back in to refresh your session.

5. Backup Your Projects: If you can access your projects before sign out, try exporting or backing up your project data manually, if that feature is available.

If you’ve tried all of the above or these don’t help, there may be a bug in this version specifically targeting Android devices with your OS version. In that case, you could reach out directly via email to [email protected] with your device info and details for support.

Could you please let me know which of these steps you have already tried? That way, I can guide you more specifically with advanced options or escalate as needed.

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