Hi there! Thanks for reaching out. Just to make sure I understand correctly, when you go from the Western Union app to your bank app to confirm payment and then return to the Western Union app, it restarts from the beginning instead of continuing where you left off—is that right?

If so, this can sometimes happen because of how apps handle backgrounding on certain devices or OS versions like your Android 10. Let’s try a few things to see if we can keep your progress saved as you switch between apps:

1. Check app permissions and battery optimization: On your Android device, go to Settings > Apps > Western Union > Battery, and make sure it’s set to Allow background activity or is excluded from battery optimization. This ensures the app stays active when you switch to another app.

2. Clear app cache: Sometimes cached data can cause issues. Go to Settings > Apps > Western Union > Storage, then tap Clear Cache. Don’t tap Clear Data yet, as that will reset the app.

3. Update the app: Make sure your Western Union app is updated to the latest version from the Google Play Store, as updates often fix bugs like this.

4. Try confirming payment without leaving the app: If your bank offers a payment confirmation option via a notification or embedded within the Western Union app, try using that instead of fully switching apps.

5. Reinstall the app if the problem continues: Uninstall the Western Union app and then reinstall it—this can fix deeper glitches.

If after these steps the app still resets progress when switching back, it could be related to how Android 10 manages app memory, or a specific app compatibility issue.

Would you like me to assist you with any of these steps? Also, do you notice if this happens with any other apps or just Western Union? That information will help me narrow down the cause.

When i go to bank app to confirm payment i return to Wester Union app and it starts from beginning

Thanks for confirming the issue about the Western Union app restarting when you switch back from your bank app to confirm payment. Since you’re on an Android 10 device using the WebKit browser engine, this behavior can be related to how Android manages app memory and multitasking.

Here’s what we can do step-by-step to address this:

1. Disable Battery Optimization for Western Union App
Android sometimes closes apps running in the background to save battery. To prevent that:
- Go to Settings > Apps > Western Union > Battery.
- Choose "Allow background activity" or disable "Battery optimization" for this app.

2. Enable ‘Keep Activities’ in Developer Options (this is an advanced step but helpful)
- Go to Settings > About phone and tap Build number seven times to activate Developer Options.
- Open Developer Options from Settings.
- Find and enable Don’t keep activities (make sure this is OFF because when ON it destroys activities as you switch apps). Also check Background process limit, and set it to Standard limit if it was restricted.

3. Use Split-Screen or App Overlay for Payment Confirmation
If switching apps causes loss of progress, see if your device supports split-screen mode so you can keep Western Union visible while opening the bank app side-by-side. This reduces app reloads.

4. Update Both Apps
Make sure both your Western Union and bank apps are updated from the Google Play Store. Updates often fix bugs with app transitions.

5. Try Confirming Payment through the Same App or Browser
Some banks allow confirming payments through notifications or embedded windows. Check if your bank’s app offers confirmation without leaving Western Union.

6. Clear Cache of Western Union App
Go to Settings > Apps > Western Union > Storage > Clear Cache. This can help with unexpected reloads.

If you’ve tried these and the issue persists, it could be an underlying limitation of the Android version’s memory handling combined with Western Union’s app behavior.

Meanwhile, you can keep an eye on your transfer status directly in the Western Union app or website after confirming payment, so you know when it’s processed 1 2.

Would you like me to walk you through any of these steps on your device?