Hi there! I understand you’re stuck on Level 16 in Jelly Master, where your progress bar isn’t advancing, and you want to avoid uninstalling to keep your progress. Let’s work on this together to find a solution that preserves your game data.

First, could you tell me a bit more about what happens when you try to complete activities on Level 16? For instance:
- Do the activities complete but the progress bar stays the same?
- Are you encountering any error messages or unusual behavior?
- Have you tried restarting the app or your iPhone already?

While I wait for your details, here’s a step-by-step approach to try:

1. Restart the App and Device:
Close Jelly Master completely (swipe it away from the app switcher), then reopen it. Also, restart your iPhone to refresh any processes.

2. Check for Updates:
Make sure both your iOS (18.6) and the Jelly Master app are updated to the latest versions. Updates often fix bugs.

3. Clear Cache (If Possible):
Some games have a cache clearing function inside their settings. Check if Jelly Master offers this; if yes, try clearing the cache to remove potential temporary glitches without losing progress.

4. Log Out and Log Back In:
If the game is tied to an account, logging out and then logging back in can sometimes resync progress.

5. Try Repeating the Level Tasks:
Some users have reported having to complete Level 16 multiple times before the game registers progress correctly.

If these steps don’t work, there’s a possibility of a known bug affecting progression on Level 16. If so, I can help you contact Jelly Master’s support directly to report the issue and see if they have an official fix without you having to uninstall.

Could you please try these initial steps and let me know what you observe? That way, I can provide the most effective next steps for you.

Restarting the app and device did not work. I’ve got the most recent update. No option to log out or clear cache. Level tasks have been repeated over and over, but no change showing to progress bar.

Thanks for that info! Since restarting and repeating tasks didn’t fix the progress bar, and there’s no cache or logout option in Jelly Master, it sounds like this might be a known glitch tied to the recent update.

Based on available discussions from other users, sometimes this issue is tied to app data corruption that’s hard to clear on iOS without uninstalling. However, because you want to preserve your progress, we should try a safer approach first:

1. Check for Cloud or Account Sync:
Does Jelly Master link to an online account or a cloud save feature? If yes, make sure your progress is synced or backed up online in the app settings. If it is, uninstalling and reinstalling won’t lose your data.

2. Contact Jelly Master Support:
Since the in-app options and simple fixes won’t work here, contacting Jelly Master’s support is ideal. They often have tools to reset your level progress on their side or can offer a patch. You can mention the specifics of Level 16 not advancing after the update.

3. Use iOS Backup:
As a precaution, you might want to back up your iPhone using iCloud or iTunes. This ensures you have a full backup of all your apps and data if something goes wrong.

If you want, I can help draft a message to Jelly Master support or guide you through backing up your data. How does that sound?

Also, do you know if you have cloud save enabled or if you play as a guest? That will strongly influence what’s safe to do next.

Let me know!

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