Hi there! I understand you're having trouble getting the CBN News app to play the news shows on your iPhone. I'd like to help you get that sorted out.
To start, can you tell me if the app opens fine and you can see the shows or other content, but it just won’t play the video? Or does the app freeze or crash when you try to play? Also, are you connected to Wi-Fi or mobile data?
Meanwhile, here are some initial steps to try that often resolve playback issues:
1. Check Internet Connection: Make sure your iPhone has a stable internet connection, preferably Wi-Fi for better streaming quality. Try loading a website or another video app to confirm.
2. Close and Reopen the App: Swipe up from the bottom (or double-click the home button if your iPhone has one) to see all open apps. Swipe the CBN News app off the screen to close it fully, then reopen it.
3. Restart Your iPhone: Hold down the power button and slide to power off. Turn it back on and try again.
4. Update the App: Go to the App Store, tap your profile icon, and check if there’s an update available for CBN News. Download and install it if there is.
5. Reinstall the App: If updating doesn't help, delete the app from your iPhone (press and hold the app icon and select Delete App), then reinstall it from the App Store.
6. Check iOS Version: You're on iOS 16.7.15, which should be compatible, but just ensure your device is fully updated in Settings > General > Software Update.
Try these out and let me know what happens at each step. If the issue continues, we can look into more advanced options like app permissions or network-specific settings.
Are you currently seeing any error messages when you try to play the shows? That info can help narrow down the cause too.
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Henry Adams
Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...
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Hi there! I understand you're having trouble getting the CBN News app to play the news shows on your iPhone. I'd like to help you get that sorted out.
To start, can you tell me if the app opens fine and you can see the shows or other content, but it just won’t play the video? Or does the app freeze or crash when you try to play? Also, are you connected to Wi-Fi or mobile data?
Meanwhile, here are some initial steps to try that often resolve playback issues:
1. Check Internet Connection: Make sure your iPhone has a stable internet connection, preferably Wi-Fi for better streaming quality. Try loading a website or another video app to confirm.
2. Close and Reopen the App: Swipe up from the bottom (or double-click the home button if your iPhone has one) to see all open apps. Swipe the CBN News app off the screen to close it fully, then reopen it.
3. Restart Your iPhone: Hold down the power button and slide to power off. Turn it back on and try again.
4. Update the App: Go to the App Store, tap your profile icon, and check if there’s an update available for CBN News. Download and install it if there is.
5. Reinstall the App: If updating doesn't help, delete the app from your iPhone (press and hold the app icon and select Delete App), then reinstall it from the App Store.
6. Check iOS Version: You're on iOS 16.7.15, which should be compatible, but just ensure your device is fully updated in Settings > General > Software Update.
Try these out and let me know what happens at each step. If the issue continues, we can look into more advanced options like app permissions or network-specific settings.
Are you currently seeing any error messages when you try to play the shows? That info can help narrow down the cause too.