Hello! I understand you're having trouble uploading to iCloud with TurboScan. Let’s work together to figure this out.

First, could you please confirm if you’re getting any specific error messages when you try to upload, or is the upload just not responding? Also, are you trying to upload directly from the TurboScan app, or is it a different process altogether?

This information will help me guide you more effectively!

No error message. It says "sent." I am trying to upload directly from the app

Thank you for the additional information! Since TurboScan indicates "sent," but you're not seeing the documents in iCloud, let's explore some steps to troubleshoot this situation together.

1. Check Internet Connection: Ensure that you have a stable internet connection. If the connection is unstable, it may affect the uploading process.

2. Check iCloud Settings: Make sure that your iCloud settings are correct on your device. Go to Settings > [Your Name] > iCloud, and verify that iCloud Drive is enabled.

3. Look in the Correct iCloud Folder: Sometimes the uploaded documents may not appear where expected. Open your iCloud Drive and check if they are in a folder named TurboScan (if you created one) or in the Recently Uploaded folder.

4. Try Re-uploading: Return to TurboScan and attempt the upload again. Sometimes, a simple retry can resolve such issues.

5. Reinstall TurboScan: If the problem persists, you could try deleting the TurboScan app and reinstalling it from the Microsoft Store or your device's app store. Make sure to back up any scans you'd like to save before doing this. After reinstalling, try uploading again. You can view more about reinstallation here1.

Let me know if any of these steps help! If not, we can dive deeper into further troubleshooting.

Why does TurboScan show 'sent' but not upload?

It looks like the issue of TurboScan showing "sent" but not uploading could be related to several factors. Here are a few possibilities along with steps you can take to resolve them:

1. Connection Issue: Sometimes, even if the application states that the document has been sent, your internet connection may be weak or unstable, delaying the actual upload process. Please ensure that your device has a solid connection while trying to upload.

2. iCloud Configuration: It’s possible that TurboScan may not be properly configured to upload files to iCloud. You can check your iCloud settings and see if TurboScan has permission to use iCloud Drive on your device. Go to Settings > [Your Name] > iCloud and check that iCloud Drive is enabled.

3. TurboScan App Updates: Ensure that you have the latest version of TurboScan installed. Updates often include bug fixes that could solve the problem. You can check for updates in the Microsoft Store or your app store.

4. Reinstalling TurboScan: If the above steps don't resolve the issue, as mentioned earlier, uninstalling and reinstalling the TurboScan app from your device might help. This can often reset permissions or configurations affecting document uploads1.

5. Folder Visibility: After successfully uploading, check your iCloud Drive for the TurboScan folder. Sometimes, the uploaded documents may show up in a specific folder, and not where you're checking first.

If you've already tried these options and the problem persists, please let me know, and we can explore additional troubleshooting together! Are you satisfied with the steps I've provided?