Hi there! I see your Atlas troops are stuck and you can't train or heal them in War Dragons on your Mac with OS X 10.15.7—let’s see if we can get that fixed together.

First, just to clarify:
- When you say the troops are “stuck,” does it mean the progress bar doesn't move at all when you try to train or heal?
- Are you able to access other Atlas menus and features normally?
- Have you tried restarting the app or your Mac already?

While you reply, I’ll start with some basic troubleshooting steps that often help with troop training/healing issues:

1. Restart the game and device: Fully quit War Dragons, then restart your Mac. Sometimes a fresh start clears temporary glitches.

2. Check your resource levels: Make sure you have enough food and troops in your barracks; insufficient resources can stop training or healing from starting.

3. Review Primarch assignment: Troops can’t be trained or healed if your Primarch (the Atlas unit leader) is unavailable or stationed somewhere that blocks this action. Go to your Primarch menu and check its status.

4. Force close other background apps: If your Mac is running many apps, close some to free up memory, which can help performance.

5. Verify your internet connection: Atlas requires a steady network; unstable connection might cause commands to freeze.

If those don’t help, there could be a more specific issue like a stuck session or a known bug affecting troops in Atlas, which sometimes requires logging out and logging back in or, rarely, a reinstall of the game.

Could you let me know which of these steps you’ve tried so far, and if any error messages appear? Also, if you’re seeing this right after an update or during certain actions, that info helps a lot.

Looking forward to your response so we can get your troops back in action!

Tried all those steps

Thanks for letting me know you've already tried the basic steps. Since your Atlas troops are still stuck, and given that common troubleshooting hasn’t resolved it, let’s dig a little deeper.

On Mac with OS X 10.15.7, sometimes persistent issues like this can come from corrupted game data or account syncing problems. Here's what I recommend next:

1. Log out and back in: In War Dragons, log out of your account completely and then log back in. This can refresh your game state with the server.

2. Clear game cache: Although macOS doesn't have a simple “clear cache” button for apps like mobile OSes, you can try removing the game’s cache manually. To do this:
- Quit War Dragons.
- Open Finder and press Shift + Cmd + G.
- Enter ~/Library/Application Support/ and look for a folder related to War Dragons or Pocket Gems.
- Move that folder to the trash (this resets local temporary data but not your account data).
- Restart the game.

3. Reset Primarch and troop commands: If your Primarch is currently on a mission, recall them or send them somewhere safe. Sometimes troops can't be trained or healed if their leader is occupied in Atlas.

4. Check for server-side issues: Occasionally, this can be caused by an ongoing server problem affecting Atlas features. I am not seeing any recent wide reports for Mac specifically, but it is worth ensuring your game is fully updated and war dragons servers are stable.

5. Reinstall the game: If none of the above help, uninstall War Dragons completely from your Mac, then download and reinstall it from the official site or app source. This ensures you have the latest game version and fresh installation, which can resolve file corruption.

Feel free to try these steps, and let me know how it goes. If the issue persists, we might want to escalate this to the War Dragons support team directly at [email protected] with details like your player ID, Mac model, and OS version.

Are you okay with trying these next steps?

Tried all those steps

Thanks for letting me know! Since you've already tried the typical and even some advanced steps to resolve the Atlas troops being stuck on your Mac without success, it looks like this might be related to a known or ongoing issue with the game itself.

War Dragons support is aware of various bugs and issues that sometimes affect troop training and healing in Atlas, and they typically address them in updates or server-side fixes. While most reports recently mention Android devices, similar glitches can occasionally impact macOS players too.

At this point, I recommend these next steps:

1. Check the War Dragons Known Issues page: Pocket Gems regularly updates it with current bugs and their status. This helps confirm if your specific problem is recognized and if a fix is in the works:
Known Issues — War Dragons Help Center

2. Reach out to War Dragons Support directly: Since this is persisting despite all troubleshooting, contacting them with detailed info about your device (Mac model, OS version 10.15.7), your player ID, and description of the problem will allow the team to investigate or escalate your case. The email is:
[email protected]

3. Keep your game updated: Always verify that your War Dragons app is running the latest version available for macOS, as patches targeting bugs are released over time.

4. Monitor official social channels: Sometimes, server issues or disruptions affecting features like Atlas troops show up on the War Dragons official Facebook page or forums. There they post workarounds and updates.

Since this appears to be beyond standard fixes, contacting support with the relevant details is the best way forward. Let me know if you want help drafting the message or any other assistance!

Are you satisfied with this plan, or would you like me to help troubleshoot something else?

How to contact War Dragons support for issues?

Great question! To contact War Dragons support directly from your Mac (or any device), here’s the easiest way to do it:

1. Launch War Dragons and go to your Base screen.
2. Tap the Cogwheel (⚙️) icon usually found in the lower-right corner.
3. Tap the Help button in the menu that appears. This will take you to the in-game support page where you can submit a ticket describing your issue.

This method connects you directly to their support team through the official Helpshift system, making it straightforward to report your problem and get a response1.

Alternatively, if you want to email them or can’t access the in-game support, you can send a detailed message with your player ID, device info, and issue description to:
[email protected]

If you need any help drafting your message or navigating the support menu, just let me know!

Are you satisfied with this contact info, or do you want me to guide you through submitting a ticket right now?

Submit a ticket War Dragons

Got it! To submit a support ticket for War Dragons directly from the app on your Mac, here’s what you need to do step-by-step:

1. Open War Dragons and go to your Base screen.
2. Click the Gear icon (⚙️), usually in the lower-right corner, to open the Settings menu.
3. Tap the Help button—this will open the in-game support section.
4. In the Help screen, tap the blue pencil-and-paper icon in the upper-right corner. This takes you to your current ticket list.
5. Tap the same blue icon again in the upper-right corner to create a new support ticket.
6. Fill in the details about your issue (e.g., your Atlas troops stuck, what you’ve tried, your device info like Mac OS 10.15.7). Then submit it.

This in-game method connects you straight to the War Dragons support team via their Helpshift system and ensures your report is tracked properly1.

If for any reason you can’t access in-game support, you can also submit a request via browser here:
https://support.wardragons.com/hc/en-us/requests/new

Or email them with all details to: [email protected]

Let me know if you want help writing your ticket message! Are you satisfied with this guidance?

War Dragons customer service

Hey! For War Dragons customer service, you’ve got a few solid options to get help directly from the team:

1. In-Game Support:
- Open War Dragons on your Mac.
- Tap the gear icon (⚙️) in the lower-right corner.
- Select Help to access the support menu where you can submit tickets directly to the support team. This is usually the fastest way to get official responses.

2. Email Support:
If you prefer email or can’t access the game’s support menu, you can reach out via:
[email protected]
or
[email protected]
Both addresses connect you to the official support team who handle player issues and investigations1 8.

3. War Dragons Support Website:
You can also submit a request through their web form here:
https://support.wardragons.com/hc/en-us/requests/new

4. Social Media & Community:
War Dragons also posts updates and sometimes responds to issues via their official Facebook page and community forums.

If you want, I can help you draft a support message or guide you through the ticket submission process! Are you satisfied with these customer service options?

Can't submit ticket War Dragons

Thanks for sharing that you’re unable to submit a support ticket through the War Dragons app. This can happen sometimes due to server-side issues or app glitches. Let me guide you through some alternative ways to get your ticket submitted successfully:

1. Submit a Ticket via Web Browser:
Even if the in-app support isn't letting you submit a ticket, you can try this:
- Go to this link on your Mac's browser:
https://support.wardragons.com/hc/en-us/requests/new
- Fill out the required info (player ID, your issue details, device OS etc.) and submit your ticket directly.

2. Email Support Directly:
If the website form also doesn't work, you can send an email with your issue details and player ID to their support team at:
[email protected]

3. Check for Ongoing Issues:
Sometimes ticket submission issues happen when their support system is experiencing problems. You can keep an eye on the War Dragons Reddit community or official Facebook page for announcements about such issues.

4. Try From Another Device or Network:
If possible, try submitting the ticket from a different device (like a phone or tablet) or a different internet connection. Sometimes network restrictions or app versions can interfere.

Since this is a known occasional problem, these alternative methods are your best bet to reach support while the in-app ticket submission is down1 2.

Would you like help drafting your email or support request message? Let me know how else I can assist! Are you satisfied with this solution?

War Dragons support system status

War Dragons support system status

Hey! To check the current status of the War Dragons support system and any ongoing issues affecting the game, the best place to look is the official War Dragons Help Center on Helpshift. They maintain a page listing known issues and updates about their services here:

War Dragons Known Issues and Game Status

This page is regularly updated with information about bugs under investigation, server status, and support system availability. It’s a great resource to see if the support system or game features like Atlas are experiencing any disruptions at the moment.

Additionally, War Dragons also posts updates to their official social media channels and blog if there are major issues or maintenance notices3 4.

If you want, I can help you monitor that page or assist in interpreting any updates you find there. Does that help you with checking the support system status?

Contacting War Dragons support team

Hey! To contact the War Dragons support team from the app on your Mac, here’s exactly how to do it:

1. Open War Dragons and go to your Base screen.
2. Tap the Cogwheel (⚙️) icon in the lower-right corner.
3. Tap the Help button to open the in-game support menu.
4. From there, you can submit a support ticket describing your issue directly to the team through their official Helpshift system1.

If you are unable to access in-game support or submit a ticket, you can also email them directly with your player ID, device info, and a detailed description of your problem at:
[email protected] or [email protected]3.

Additionally, you can submit requests or check for help on their support website here:
https://support.wardragons.com/hc/en-us/requests/new

If you'd like, I can help you draft a message or guide you step-by-step through submitting a ticket. Are you satisfied with this information?

Best times to contact War Dragons support

Best times to contact War Dragons support

Hey! Regarding the best times to contact War Dragons support, there isn’t an official posted schedule for their support team’s hours. However, here are some tips to get your support request handled as smoothly as possible:

1. Weekday Business Hours: Support teams typically have higher staffing during regular business hours (Monday to Friday, roughly 9 AM to 5 PM in US Pacific Time, since Pocket Gems is based in California). Contacting during these times may get faster responses.

2. Avoid Busy Times: Early mornings or weekends might have slower response times due to reduced staffing or higher ticket volume. That said, support is available 24/7 but response times can vary.

3. Submit Tickets Through the App or Website: Using the in-game Help menu or their official support website anytime ensures your issue goes into their queue properly:
War Dragons Support Contact

4. Be Detailed and Clear: When submitting, include your player ID, device info, OS version (Mac, OS X 10.15.7), and a clear description of your issue to speed up the process.

If you want, I can help you prepare a message to send during these optimal hours! Let me know if you’d like that or any other assistance.

Are you satisfied with this info about contacting War Dragons support?