Hi! Sorry to hear Top Drives isn’t loading well even on your fast WiFi. Let’s get this sorted out together.

To better understand, could you tell me:
- Are you seeing an error message, or does it just stay stuck loading?
- Have you tried using Top Drives on other WiFi networks or cellular data on your Mac?
- Have you recently updated your OS or the app itself?

Meanwhile, here’s a step-by-step troubleshooting approach for your Mac running OS X 10.15.6:

1. Restart your WiFi router and Mac
Sometimes even fast networks can get stuck or congested. Power off your router for about 30 seconds, then turn it back on. Also, restart your Mac. This can clear temporary network issues.

2. Check your internet connection stability
Even if your WiFi speed is high, unstable or intermittent connections cause loading issues. Open Safari and load a few websites to confirm speed and stability.

3. Force quit and restart the Top Drives app
Exit the app completely. On a Mac, you can do this by right-clicking the app in the Dock and selecting "Quit," or by pressing Command + Q inside the app. Then reopen Top Drives.

4. Clear any cache or temporary data of the app
While Mac apps don’t always have an easy clear-cache option, try deleting any cached data by going to:
~/Library/Containers/com.hutch.topdrives/ and removing relevant cache files (you may want to back up the data first).

5. Check for app and system updates
Make sure Top Drives is updated to the latest version from the App Store or Hutch website. Also, check your Mac OS for updates (Apple menu > System Preferences > Software Update).

6. Disable any VPN or Firewall temporarily
Sometimes VPNs or firewalls can interfere with the connection for gaming apps. Try disabling them temporarily and relaunched Top Drives.

7. Test on cellular or another WiFi network
Try running the app using a different network or mobile hotspot to rule out issues with your current WiFi.

If none of these help and the app still stalls loading despite your fast WiFi, there might be a server issue or a more specific conflict. Hutch’s support has acknowledged some users experiencing loading issues and are investigating1.

Would you like me to guide you through any of these steps in more detail? Or, if you’ve already tried some, please tell me which ones and we can dig deeper.

Are you satisfied with the solution I provided?

I’m talking about an iPad not a Mac

Thanks for clarifying that you’re using an iPad for Top Drives! That actually helps me tailor the troubleshooting better since iPad apps and Mac apps can have some differences.

To answer your question about differences between the Top Drives app on iPad versus Mac:
- The iPad app is a dedicated mobile application optimized for iOS/iPadOS, designed specifically to work with touch and the iPad’s hardware.
- On the Mac, especially older OS versions, Top Drives might run through compatibility modes or require different installation methods since it’s primarily a mobile game. Newer Macs with Apple Silicon chips do handle iOS apps better, but the experience can differ.
- Interface and controls are adapted for touch on iPad, whereas on Mac you use mouse/trackpad and keyboard.
- Performance and network handling might differ as the apps are built for different platforms.

Since you mentioned the game isn’t loading properly even with fast WiFi on your iPad, let’s focus on steps specific to iPadOS:

1. Force close and restart Top Drives:
- Double press the Home button (or swipe up from bottom and hold if no Home button), find the Top Drives app preview, swipe it up to close it completely. Then reopen the app.

2. Restart the iPad:
- Hold the power button and slide to power off, then turn it back on. This often resolves temporary glitches.

3. Check for updates:
- Open the App Store, tap your profile icon, and scroll to see if Top Drives has an update. Install if available.
- Also check iPadOS updates in Settings > General > Software Update.

4. Reset network settings:
- Sometimes WiFi settings get stuck causing issues. On iPad, go to Settings > General > Reset > Reset Network Settings. This removes saved WiFi passwords, so you’ll need to reconnect to your network afterward.

5. Try another network or cellular data:
- If possible, switch to a different WiFi network or turn off WiFi and use cellular to test if it’s a network-specific issue.

6. Reinstall the app:
- Press and hold the Top Drives icon, tap ‘Delete App’, then reinstall from the App Store. Ensure you know your game login info to restore progress if it’s saved to a cloud account.

If these steps don’t resolve the loading problem on your iPad, it might be worth contacting Hutch support or checking if there are ongoing server issues affecting gameplay.

Would you like me to walk you step-by-step through any of these iPad-specific fixes?

Are you satisfied with the solution I provided?