Hi! I see you’re getting the message "app not active: app has to be reactivated" on Moov Coach & Guided Workouts, and it was working before. Let’s get that sorted out together.

To clarify, is this happening right when you open the app, or when you try to start a workout? Also, have you recently updated the app or made any changes to your account or subscription? Knowing these details will help me tailor the steps for you.

Meanwhile, here’s a step-by-step for a common fix:

1. Restart the App: Fully close the app and restart it. On Ubuntu, if you're using an Android emulator or a web interface, try closing and reopening it.

2. Check Internet Connection: The app might need to connect to the server to verify your account status. Make sure your internet connection is stable and try again.

3. Update the App: Verify if there’s an available update for Moov Coach. Since you’re on Ubuntu, do you access the app via a web interface or emulator? Updating within that environment could resolve reactivation issues.

4. Log Out and Log Back In: Sometimes signing out from your account and signing back in triggers reactivation prompts to refresh your session.

5. Check Account Status: Visit the official Moov support site or your account page to ensure your subscription or account hasn’t expired or needs reactivation.

6. Clear Cache: If you’re running the app through an Android emulator on Ubuntu, clearing the app cache/data in the emulator settings might help.

If none of those steps help, it could be related to an account verification or server-side issue. The Moov app support recommends contacting their support at [email protected] for specialized help if reactivation prompts persist after trying these steps1.

Could you let me know what specific environment you use for the app on Ubuntu? That way, I can guide you precisely on how to perform these steps there.

Are you satisfied with the solution I provided?