Hi there! It sounds like you're experiencing an issue with your barcode scanner for the Hoosier Lottery app. I’d love to help you get that sorted out. Could you please provide a bit more detail about what you’re encountering?

For instance, are you using the app on a mobile device or a specific scanner? Additionally, when did this issue start happening? Any screenshots or error messages you can share would be helpful too!

on mobile device and happens now

Thank you for the additional information! Let's work on resolving this issue with your barcode scanner on the mobile device.

1. Check App Permissions: Sometimes, the app may not have the necessary permissions to access the camera. Go to your device's settings, find the Hoosier Lottery app, and ensure that camera access is enabled.

2. Restart the App: Close the Hoosier Lottery app completely and then reopen it. This can sometimes help reset any issues.

3. Check for App Updates: Make sure that the Hoosier Lottery app is updated to the latest version. You can check for updates in the app store on your device.

4. Restart Your Device: Sometimes a simple restart can fix many issues. Try turning your device off and back on again.

5. Reinstall the App: If the above steps don't work, you might want to uninstall and then reinstall the Hoosier Lottery app. This can resolve any issues related to corrupt files.

If these steps don't help, it could be worthwhile to check if there are any server issues with the lottery services. You can also reach out to higher-level support for more in-depth troubleshooting by emailing [email protected].

Let me know how it goes! Are you satisfied with the solution I provided, or do you need more assistance with this issue?