Hi there! I see you’re having trouble logging in because your password isn’t working, and on top of that, you’re not receiving the password reset email. Let’s work through this together.

First, just to clarify: when you try to reset your password, do you see any confirmation message on the screen that the email has been sent? Also, could you check your spam or junk mail folder to make sure the reset email isn’t there?

Here’s a step-by-step guide to try and resolve this:

1. Check Email Spam/Junk Folder
Sometimes the reset email can be filtered incorrectly. Please look in your spam/junk folder for any email from Hoosier Lottery.

2. Verify Email Address Used
Make sure you’re typing the exact email address you used to register your Hoosier Lottery account. Typos can cause the reset email to go to the wrong inbox.

3. Whitelist Hoosier Lottery Email Address
Add the Hoosier Lottery’s email address to your safe sender or whitelist list, so future emails aren’t blocked.

4. Try Resetting Again
Go to the password reset page: Hoosier Lottery Forgot Password and enter your email carefully.

5. Check Email Server and Filters
If you are using an organizational or corporate email, sometimes the email admin blocks external emails. If possible, try using a personal email address.

6. Clear Browser Cache and Cookies
Since you’re using WebKit on Windows 10, clearing cache and cookies can help ensure the reset process works smoothly.

7. Try a Different Browser or Device
Attempt the reset process on another browser or device to rule out any browser-related issue.

If you’ve already tried these steps and still don’t get the reset email, it might be an issue on the Hoosier Lottery’s end. In that case, I recommend emailing support at [email protected] to verify your account status and get the reset email manually sent to you.

Would you like me to guide you through clearing your browser cache and cookies next? Or have you already tried some of these steps?