[Aegean Airlines] I can't login to the site or the app

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Nikolas
4 months ago In Aegean Airlines
I can't login to the site or the app

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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4 months ago

Hi! I’m Grace from Aegean Airlines support. I’m sorry to hear you’re having trouble logging in to our site and app. To help you better, may I ask a few questions?

- Are you unable to log in on both the website and the mobile app?
- Do you receive any error messages when trying to log in?
- Have you recently changed your password, or did you forget your login credentials?
- Are you using any special network setup like a VPN?

Once I have a bit more info, I can guide you through some steps to resolve it. Meanwhile, I’ll outline some common fixes:

1. Clear your browser cache and cookies on your Linux WebKit browser, as old cookies might cause login issues.
2. Try logging in with your credentials on an incognito/private browsing window to rule out cookie or extension conflicts.
3. Verify you’re entering the correct username and password; you can also use “Forgot Password” to reset if needed.
4. Confirm you are connected to a stable internet connection without VPN or corporate network restrictions, which could block the login.
5. For app login, ensure you have the latest version installed. If not, update the app and try again.
6. There was a recent update that introduced mandatory 2-factor authentication for accounts. Make sure you have completed that setup; otherwise, login will be blocked.

If you’ve tried these steps or can share more details, I can assist further or check for any ongoing maintenance or server issues affecting login1 3 7.

Let me know! Are you okay with trying these first?

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