[FreeStyle Libre 3] Get message that program has bug. Will not open app

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1 year ago In FreeStyle Libre 3
Get message that program has bug. Will not open app

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Emily Roberts

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1 year ago

Hi there! I understand you're encountering an issue with the FreeStyle Libre 3 app that won't open due to a message indicating there's a bug. Let's work through this together to get it resolved.

First, could you let me know if you've tried any troubleshooting steps already, such as restarting your phone or reinstalling the app? If not, let's start there.

1. Restart Your Phone: This can often solve temporary glitches. Turn off your phone, wait for a few seconds, and then turn it back on.

2. Clear App Cache: If the restart doesn't work, you can try clearing the app's cache:
- Go to Settings on your Android device.
- Tap Apps or Applications.
- Find and select LibreLink (the app you use for FreeStyle Libre 3).
- Tap on Storage, then select Clear Cache.

3. Update the App: Ensure you have the latest version of the app:
- Open the Google Play Store.
- Search for LibreLink and see if there's an update available.

If you've already tried these steps and the app is still not opening, please let me know, and we can explore deeper troubleshooting options together.

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