Hi! I see you’re having trouble with the FreeStyle Libre 3 app stopping or crashing on your Android 10 device. Let’s figure this out together. Could you tell me a bit more about when exactly the app stops running? Is it during startup, while scanning the sensor, or randomly in the background?

Meanwhile, here’s a straightforward step-by-step approach to try fixing this issue:

1. Restart Your Phone
This simple step can clear temporary glitches and refresh system processes that might be causing the app to stop.

2. Check App Permissions and Background Activity
- Go to your phone’s Settings > Apps > FreeStyle Libre 3.
- Tap on Battery settings and make sure the app is allowed to run unrestricted (not restricted from background activity). Android sometimes limits background apps to save power, which could stop the Libre app unexpectedly.
- Also verify Permissions to ensure the app has access to location, Bluetooth, and storage as needed.

3. Clear Cache and Data
- In Settings > Apps > FreeStyle Libre 3, tap Storage.
- Select Clear Cache and then Clear Data (this won’t delete your readings as they are stored on your Abbott account/cloud, but do make sure you have sync enabled).
- Restart your phone and open the app again.

4. Update the App
Ensure you’re running the latest version of the FreeStyle Libre 3 app from the Google Play Store. Updates often include bug fixes.

5. Disable Conflicting Features Temporarily
- Turn off Bluetooth and NFC momentarily, then reopen the app.
- Turn them back on after confirming the app runs normally.

6. Reinstall the App
If the above steps don’t help, uninstall and reinstall the app to reset its installation.

If the app stops specifically in the background (for example, losing sensor connection and not running), enabling the app’s background activity as detailed in step 2 is most important.

If these steps don’t resolve the issue, it may be related to a deeper device setting or software conflict; in that case, I can help with advanced troubleshooting or point you to Abbott’s direct support at [email protected].

Can you please try the steps above and let me know if the problem continues? Also, tell me a bit more about when the app crashes so I can tailor the next steps better for you.