Hi there! I see you're having trouble with the Superior Credit Union app not working. To help you best, could you share a bit more about the issue? For example:
- Is the app not opening at all, or does it show an error message?
- Are you having trouble logging in or with specific features?
- Have you noticed if this started happening after a recent update or change?

Meanwhile, here are some general steps to try that often fix app issues on Android 10 devices like yours:

1. Check your internet connection. Even if your device is online, sometimes the app needs a strong and stable connection. Try switching between Wi-Fi and mobile data to see if it helps.
2. Restart your device. This simple step can clear temporary glitches affecting app performance.
3. Clear the app cache and data:
- Go to your device's Settings.
- Find "Apps" or "Applications," then select the Superior Credit Union app.
- Tap "Storage," then "Clear cache" and "Clear data."
- Note: Clearing data may require you to log in again.
4. Ensure the app is updated to the latest version. Visit the Google Play Store, search for Superior CU, and update if available.
5. Reinstall the app: Uninstall the app completely, then reinstall it from the Play Store to ensure a clean installation.

If you’ve already done these steps or if you see a specific error, please let me know so I can help you further! Sometimes app errors mention connection problems even when the internet is fine, which might need deeper troubleshooting.

Are you comfortable trying these steps? Let me know how it goes!

Not logging in

Thanks for sharing that you're having trouble logging in to the Superior Credit Union app. Let’s work through this together.

First, can you tell me if you’re seeing any specific error messages when you try to log in? For example, does it say “incorrect username or password,” or “connection error,” or something else?

In the meantime, here are some focused steps to help resolve login issues on the Superior CU app:

1. Verify your login credentials: Double-check your username and password for accuracy, including capital letters and any special characters.

2. Use the ‘I Cannot Access My Account’ feature: On the login screen in internet banking or the app, there’s typically a link for recovering your login information or resetting your password if needed2.

3. Ensure you are using the latest app version: The old Superior CU app has been replaced by a new online and mobile banking platform. If you still have the old app installed, delete it and download the latest version from the Google Play Store1 8.

4. Check for account locks: Repeated failed login attempts or using the old app after moving to the new platform might lock your account. You would need to contact Superior CU support to unlock it.

5. Try logging in via the web: Visit https://www.superiorcu.com to log in through their online banking portal. If this works, the problem might be app-specific.

6. Review two-factor authentication (2FA): If you have 2FA set up, ensure you follow the authentication steps correctly as the app requires this for secure login7.

If none of these solve the issue, or if your app keeps showing connection errors despite a good internet connection, let me know — we can look deeper or consider contacting Superior CU support for account-specific help.

Are you able to check on these points and share any error messages you encounter? That way I can guide you better!

Error with password

Thanks for letting me know it's a password error during login. Here’s what we can do to get you back in smoothly:

1. Reset your password: On the Superior CU app’s login screen, tap the “I forgot my password” link. This will guide you through resetting your password via your registered email. Make sure to check your inbox (and the spam folder) for the reset email.

2. Avoid multiple failed tries: After 3 incorrect password attempts, your account might be temporarily locked for security. If this happens, resetting your password should unlock it5.

3. Use the desktop website to reset if app reset doesn’t work: Sometimes the app’s reset function can be glitchy. Try going to https://www.superiorcu.com and use their web portal’s password reset if needed10.

4. Contact Superior CU support if you don’t get the reset email or continue to have issues: Call them at 877.717.2271 option 4 for member service. They can unlock your account or assist with password issues directly2.

Also, remember Superior CU uses two-factor authentication to protect your account, so after resetting your password, you may need to complete an extra verification step1.

Would you like me to guide you step-by-step on resetting the password, or help you with contacting support? Let me know!