Hi there! I'm Emily, and I'm here to help you with your Dopple.AI account imagery issue. Let's see if we can get this sorted out.

First, could you let me know if you're trying to change the imagery through the website or the app? Also, it would be useful to know if you've tried clearing your browser's cache and cookies yet, as sometimes outdated or corrupted data can cause issues with loading new images 6.

Let's start with the basics:
1. Clear Cache and Cookies: If you're using a web browser, try clearing your cache and cookies. This can help remove any outdated data that might be causing the problem.
2. Try Different Browser/App: Have you tried using a different web browser or the app itself? Sometimes the issue might be browser-specific.
3. Internet Connection: Ensure your internet connection is stable, as a weak connection might prevent the image from uploading properly.

Once you've tried these steps, let me know if you're still experiencing the same issue, and we can dig a bit deeper if needed!